Domestic Manager in Leicester

We have the ideal opportunity for you to join our team working within the Domestic Department at the Leicester Royal Infirmary. The position includes weekend working and flexibility is required. Our Team provides a safe and clean environment for our Patients and Visitors. We are looking for a highly motivated and enthusiastic Domestic Services Manager, who is keen to learn and work with the whole team. Team working is an essential part of this role although you may occasionally work alone. A driving license is an advantage but not essential.

Main duties of the job

• Day to day operational responsibility for ensuring that the range of Domestic Services is provided efficiently and cost effectively, at the agreed quality and according to Trust requirements.
• Demonstrate clear leadership of the service and staff which motivates all staff to achieve high quality services and maintain good staff morale.
• In conjunction with the Facilities Manager produce and implement appropriate training plan to ensure staff receive required job role and mandatory training and comply with hygiene and safety legislation to protect themselves, colleagues, patients, staff and visitors.
• Implement statutory requirements e.g., Health and Safety at Work Act, COSHH, and Infection Prevention Control with a responsibility to maintain a clean and safe environment.
• Ensure Teams are trained to BICS standard.
• Monitor the effectiveness and quality of services provided by carrying out technical and managerial audits in designated disciplines.
• Submit accurate reports to the Facilities Manager in a timely manner, including audit results for the National Specification for Cleanliness in the NHS, action plans resulting from Environmental Health and other audits.
• Delegated responsibility for the day to day management of designated budgets in line with the organisation's Standing Financial Instructions, ensuring all financial targets are met, including the achievement of cost improvement measures.

About us

• Communicate and disseminate information related to Domestic services provided throughout the departments.
• Continually liaising with appropriate Service Managers, Modern Matrons and Infection Prevention forming good working relationships through effective communication and regular meetings.
• Working with other colleagues across the Estates and Facilities i.e. Estates/Planning/Facilities and Development to ensure effective delivery of services.
• Develop effective working relationships with key stakeholders, public/patient representatives, external agencies and suppliers through regular contact and other channels of communication.
• Participate in regular review meetings for facilities/Domestic services functions.
• Work to achieve agreed objectives.
• Be expected to work as part of a team and on own initiative to professional standards.
• Be able to manage their own workload and have flexibility required to meet changes in service/operational requirements.

All employees of UHL must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies will put patients at risk and repeated noncompliance will lead to disciplinary action.

Job responsibilities

• The post holder may be exposed to occasional emotive situations when dealing with staff/clients/stakeholders.
• Working conditions of the post (Environment): Office conditions requiring frequent use of computer.
• Requirement to travel between sites both internal to the Trust and external for purpose of attendance at meetings, audits and management cover due to absence.
• Post holder occasionally may work in hot/cold/wet environment when carrying out audits.

In addition to the key job responsibilities detailed in this job description all employees at UHL NHS Trust are expected to comply with the general duties detailed below:

• All employees are subject to the requirements of the Health & Safety at Work Act.
• The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves.
• All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patients and staff records.
• All employees must comply with the Trust's equality and diversity policies and must not discriminate against individuals or groups on the basis of their age, disability, gender, marital status, membership or non-membership of a trade union, race religion, domestic circumstances, sexual orientation, ethnic or national origin, social and employment status, HIV status, or people who are undergoing or have undergone gender re-assignment, marriage and civil partnership, pregnancy and maternity or any other grounds which cannot be shown to be justifiable.

This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post.

In order to ensure the Trust's ability to respond to changes in the needs of the service, after appropriate consultation and discussion with you (including consideration of personal circumstances current skills, abilities and career development) the Trust may make a change to your location, duties and responsibilities that are deemed reasonable.

Your normal place of work will be as discussed at interview and will be confirmed in Section 1 of your contract but you may be required to work in other locations of the Trust. In particular, flexibility is required across the three main Hospital sites (Leicester Royal Infirmary, Leicester General Hospital, Glenfield Hospital).

Person Specification

• Commitment to Trust Values and Behaviours: Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours.
• Training & Qualifications: Management Qualification or equivalent experience in Facilities Services management at NVQ Level 4.
• Experience: Demonstrate knowledge and experience of working at an operational management level in a similar field within NHS or private sector. Sound knowledge across all Domestic Services disciplines and willingness to learn. People management experience including Supervisory of a Team. Experience of co-ordinating and developing a range of diverse services. Demonstrate experience of working under pressure to deadlines. Must be flexible.
• Knowledge and Skills: Good knowledge of facilities/Domestic services management and applicable legislation i.e. cleaning standards and Hygiene Code of Practice. Good understanding of quality monitoring and inspections techniques and systems. Understanding of current NHS Care Quality Commission Standards pertinent to Facilities/Domestic services. Good IT and keyboard skills - word processing, spreadsheets/report writing skills. Experience of managing/monitoring budgets. Able to interpret and implement policies and procedures.
• Interpersonal skills: Communicates well at all levels with tact and diplomacy. Ability to motivate staff in delivery of objectives. Able to motivate and lead multi-disciplinary staff groups and all levels. Good facilitation skills; able to lead meetings effectively. Well organised with attention to detail and accuracy. Excellent oral and written communication skills (including complex report writing) and presentation skills. Supporting in development of staff.
• Flexibility: Flexibility to cover colleagues when required and or be able to work unsociable hours. Flexible approach to working practices to include 7 day cover.
• Equality, Diversity and Inclusion: Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.
• Trust Introduction and training: Must be able to attend Trust induction and any relevant training that is required for this position.
• Physical and Mental Effort: Able to work in a busy environment. Working to deadlines safely in a care environment. Good level of fitness. Working in cold and wet conditions. Required to work within an unpredictable and demanding environment requiring concentration when undertaking work tasks.
• Mobility: To travel between sites when required with the use of the UHL Hopper service. Ability to work out of hours or on call when required.
• Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £31,049 to £37,796 a year pro rata per annum.