Clinical Support Worker in Leicester

A position has become available for a part time Clinical Support Worker at the Glenfield Hospital for 16 hours per week in Outpatients. The successful applicant will be expected to work 4 hour shifts over 4 days Monday-Friday.

Main duties of the job:

• To provide the Outpatient department with portering, housekeeping, administrative and domestic services as required.
• To provide support to a multi professional team under the direction of an appropriate registered health care professional within all areas of the central Outpatient department.
• This role can involve frequent walking and standing for long periods of time.
• The post holder must have the physical capability to use manual handling equipment i.e. Hoists, wheelchairs, trolleys.
• The post holder will be required to work flexibly and may be called upon to work at one of the other UHL sites.

Job responsibilities:

• To transport patients around the site to and from outpatients, ensuring they arrive in a safe and timely fashion.
• Conveyance and movement of patients by wheelchair, trolley, bed etc. including assisting clinical staff within the outpatient areas.
• To collect and clean wheelchairs, trolley & beds as required.
• To be responsible for maintaining a suitable stock level of paperwork and consumables using the appropriate method of ordering whether that be manual or via an IT system.
• To replenish clinic room paperwork including investigation request forms as required throughout the day.
• To collect and deliver paperwork and consumables as required.
• To carry out delegated specific and unsupervised duties in support of the department including recording fridge temperatures, cleaning of department fridges.
• To carry out water flushing and recording duties as required for health and safety reasons.
• To ensure that computers, monitors and other IT equipment is kept clean and report faulty equipment as necessary.
• To carry out duties consistent with individual patient wishes, maintaining privacy and dignity and to have an understanding of the guidance on same sex awareness and recognising cultural diversity and needs.

Person Specification:

• Training & Qualifications: Good standard of written and spoken language, Evidence of using PC/good computer skills, Effective communication both written and verbal, ECDL or equivalent computer qualifications, Experience of using hospital systems.
• Communication and relationship skills: Ability to work within a multi disciplinary team, Ability to work flexibly, Ability to communicate effectively across all professional boundaries, Sensitive to needs of patients and carers, Ability to use initiative, Committed to continual quality and service improvement.
• Analytical and Judgement skills: Able to follow protocols and instructions, Knowledge of health and safety, Experience of participating in audits, Able to demonstrate a thoroughness and attention to detail in all tasks, Effective communication skills - verbal and non-verbal, Aware of importance of confidentiality, Willingness to undertake food handling/hygiene.
• Planning and organisation skills: Flexible and adaptable to changing needs of the service, Motivated to self-develop, Ability to identify own learning needs and support required, Ability to follow direct instructions, but also ability to work without direct supervision, Well organised, able to manage own workload without supervision, Ability to prioritise, Able to demonstrate motivation to learn, Possess a 'can do' attitude, Genuine interest in role.
• Equality, Diversity and Inclusion: Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• Other requirements specific to the role: Caring and compassionate, Ability to cope in stressful and demanding situations, Ability to uphold confidentiality, Demonstrates willingness to develop self within role, Willing to undertake further training.
• Commitment to Trust Values and Behaviours: Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours.
• Experience: Experience working with the general public, Working knowledge of clerical roles, responsibilities and issues pertaining to the NHS, Level 2 maths and English qualification, Customer care training, Experience of work in a hospital or care setting, Knowledge and previous experience in cleaning and portering.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.