At a Glance
- Tasks: Provide essential clerical support and be the friendly face for patients and staff.
- Company: Join the University Hospitals of Leicester NHS Trust, a vital healthcare provider.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Flexible working hours and a chance to work in a dynamic healthcare setting.
- Why this job: Make a difference in patient care while developing your administrative skills.
- Qualifications: GCSEs in Maths and English, plus previous clerical experience required.
The predicted salary is between 24169 - 25674 £ per year.
We require an enthusiastic and motivated person to join our busy areas cross site. You would be the first point of contact for patients and hospital staff at all levels. Our department provides a range of non-invasive cardiac investigations within the Trust. The applicant must be able to liaise with patients, GPs and other health care professionals. It is essential that you have the ability to remain calm under pressure, have an excellent telephone manner and have experience of working with the general public. Previous Reception/Clerical experience and working as part of a team is essential. Please ensure you can provide evidence of your qualifications as you will be expected to present these if successful.
Main duties of the job
- To support the organisation, department and team in carrying out a range of duties efficiently and providing an excellent administration service.
- To provide general office and administration support service including Reception duties, telephone enquiries and appointment bookings within the Adult/Paediatric Cardiac Investigations and Pacemaker Clinic.
- Ensure accurate record keeping and updating of information and systems as appropriate within the scope of the position (includes paper and electronic records).
- To ensure that confidentiality is maintained at all times.
Job responsibilities
- To provide the correct up to date information to patients, colleagues, other departments within the Trust, external organisations and the general public.
- Provide a courteous, professional, helpful and polite reception service in order that the first point of user contact is a positive experience.
- Confirm all attendances onto departmental IT systems, ensuring patient demographics, overseas visitor and private patient status are accurately recorded at each attendance for audit purposes.
- Accurately record the movement of case notes on the computerised tracking system.
- Make appointments for all procedures and ensure appropriate paperwork sent out to individual patients.
- Liaise effectively in a professional, pleasant and courteous manner with patients, colleagues, other departments within the Trust, external organisations and the general public.
- Effectively deal with telephone enquiries/take messages in a pleasant courteous manner to both external and internal customers following the agreed procedures.
- Undertake filing, photocopying and scanning in a timely and accurate way.
- To receive, sort and distribute incoming and outgoing post.
- To deal with daily routine enquiries, along with non-routine enquiries.
- Support the smooth running and efficiency of the department/work area.
- Liaise with team members to follow up queries and issues and resolve problems where appropriate, communicating effectively with customers face to face, in writing, or by telephone.
- Provide information and/or advice where appropriate or refer onto other staff members where necessary.
- Develop a good working knowledge of the service, to be able to provide up to date information and advice.
Person Specification
- Education and Qualifications: Maths and English GCSE Grades F-A or 1-9 Functional Skills Level 1 or above.
- Skills: Evidence of good written skills, understanding of Confidentiality and Data Protection Act, awareness of Equality and Valuing Diversity Principle.
- Other Requirements: Flexible approach to working, reliable, enthusiastic for this role, motivated.
- Experience: Previous clerical experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clerical Support Officer in Leicester employer: Leicester’s Hospitals
University Hospitals of Leicester NHS Trust is an exceptional employer, offering a supportive and dynamic work environment for Clerical Support Officers. With a strong focus on employee development and a commitment to providing high-quality patient care, staff are encouraged to grow their skills while contributing to a vital healthcare service. Located in the heart of Leicester, the Trust fosters a culture of teamwork and respect, ensuring that every team member plays a crucial role in delivering excellent administrative support to both patients and healthcare professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Support Officer in Leicester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Leicester’s Hospitals.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Leicester’s Hospitals.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Leicester’s Hospitals, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clerical Support Officer in Leicester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Leicester’s Hospitals.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Leicester’s Hospitals.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Leicester’s Hospitals. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Leicester’s Hospitals. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Leicester’s Hospitals
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Leicester’s Hospitals’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
