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For Companies At a Glance
- Tasks: Provide top-notch clerical support and be the friendly face for patients and visitors.
- Company: Join the University Hospitals of Leicester NHS Trust, a leader in healthcare and research.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Experience in admin roles, strong communication skills, and proficiency in Microsoft Office.
- Other info: Be part of a compassionate team dedicated to high-quality care and health equality.
The predicted salary is between 30000 - 42000 £ per year.
The post holder will provide high level clerical and administrative support, serving as the first point of contact for patients, members of the public and visitors to the Leicester Biomedical Research Centre - Cardiovascular Theme. The successful candidate will work in the Cardiovascular Research Facility (CVRF1) within the BRC CV, to ensure the effective scheduling of patients and staff using the facility, and the delivery of the highest standards of customer care.
Main Duties of the Job
- To be the first friendly and courteous point of contact for all patients and visitors to the Unit.
- To answer telephone calls in a timely and professional manner, directing enquiries to the appropriate person/s as necessary.
- To liaise with research teams and the BRC CV Manager regarding clinic room bookings in the Cardiovascular Research Facility (CVRF1).
- To provide comprehensive and efficient coordination of the clinics held in the CVRF1, ensuring that all information and required resources are available at the start of each clinic.
- To ensure that patient notes and documentation are available to nursing staff in a timely manner.
- To maintain filing systems.
- To be responsible for all relevant study databases, ensuring they are kept up to date and accurately maintained.
- To arrange meetings, room bookings and beverages.
- Taking and distributing minutes and agendas.
- To manage stock levels of printed forms, stationery and equipment for the CVRF1 to ensure adequate supplies are always available.
- To organise collection and delivery of internal and external post on a daily basis and its distribution to staff within the department.
- To liaise with other departments and external agencies, e.g., General Practices, taxis and Equipment Suppliers.
- To provide flexibility when other general administrative duties are required by the Department personnel.
- To attend relevant training sessions as required.
- To use the online booking system for all BRC CV meeting rooms and clinical facilities, plus resolving any booking clashes.
- To take responsibility for and prioritise own workload.
- To ensure that patient confidentiality is observed and adhered to at all times.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, research and education excellence. And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, we are one team. This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
Person Specification
Experience
- Experience within a clerical/administrative role, including front of house/reception duties.
- Experienced in the use of databases and spreadsheets.
- Previous experience of diary/bookings management.
- Previous experience within the health service or research environment.
- Experience of audio-typing.
Skills
- Working knowledge of Microsoft Office, including Word, Excel and Outlook.
- Ability to work under pressure and multitask.
- Experience of hospital systems, e.g., PAS (level 1).
Training & Qualifications
- Educated to GCSE standard or equivalent.
- Proven keyboard skills: database, Excel, PowerPoint and Word.
- ICDL NHS systems and procedures.
- Excel, PowerPoint RSA II or equivalent typing.
Communication and Relationship Skills
- Good verbal and written communication skills.
- Confident and professional telephone manner.
- Able to work both independently and as part of a team - as required.
- Good understanding of confidentiality.
Analytical and Judgement Skills
- Investigating queries and problem solving.
Planning and Organisation Skills
- Good time management.
- Ability to prioritise workload.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cardiovascular Research Administrator/Receptionist in Leicester employer: Leicester’s Hospitals
Contact Detail:
Leicester’s Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cardiovascular Research Administrator/Receptionist in Leicester
✨Tip Number 1
Get to know the organisation! Research University Hospitals of Leicester NHS Trust and understand their values and goals. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administrative roles, especially those focusing on customer care and multitasking. Role-play with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at University Hospitals of Leicester NHS Trust.
We think you need these skills to ace Cardiovascular Research Administrator/Receptionist in Leicester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background fits into our vision at StudySmarter, so connect the dots for us!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear headings and bullet points where necessary to make it easy for us to read. Remember, less is often more, so get straight to the point while covering all the essentials.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Leicester’s Hospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, such as scheduling patients and managing databases. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Care Skills
As the first point of contact, customer care is crucial. Prepare examples of how you've provided excellent service in previous roles. Think about specific situations where you handled inquiries or resolved issues effectively, as this will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
The role requires strong planning and organisation abilities. Be ready to discuss how you manage your workload and prioritise tasks. You could even share a time when you successfully coordinated multiple activities or events, showcasing your multitasking skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the research facility, or the values of the University Hospitals of Leicester NHS Trust. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.