Car Park Administrator - LRI in Leicester

• University Hospitals of Leicester NHS Trust
• Car Park Administrator - LRI

This role supports the Car Parking Service across all UHL sites.

The Car Park Administrator will spend the majority of their day as an administrator, supporting UHL staff, patients and visitors with regards to parking and supporting the Car Park Supervisor.

The post holder must follow UHL policies and procedures relating to car parking and seek advice from a supervisor/manager if required.

Workload will be determined by service level specifications and Standard Operating Procedures.

The post holder will need to ensure that all Health and Safety / Security risks to staff, patient, and visitors are reported to the Car Parking Manager / Supervisor and/or acted upon.

• Main working relationships
• Internal relationships with car parking manager, Supervisor, other car parking administration staff and car parking attendants
• Internal relationships with security officers and administrative staff
• Internal relationships with staff using the hospital facilities including departmental managers and ward based staff
• Link with patients and visitors using the hospital facilities including contractors and outside organisations
• Link with external car park providers
• Link with equipment suppliers
• Link with police and other emergency services
• Link with council
• Job responsibilities
• To ensure a friendly and efficient service is provided to all customers demonstrating high standards of customer service at all times.
• To ensure that all staff have access to the appropriate resources and equipment to carry out their role.
• To ensure that staff complete their tasks to the standards determined in work schedules and to escalate any on‑going issues to the appropriate Car Parks Supervisor as necessary.
• To carry out audits on the cash register and to keep paper audit trails, in line with the agreed timetable and take appropriate action where a shortfall in standards is identified.
• To carry out Car Parks training and/or assessment of staff where this is appropriate and necessary and to support the trainer.
• To monitor the performance of, and where necessary, coach less experienced members of the team to ensure standards are maintained.
• To ensure health and safety standards are maintained in the department and to ensure effective implementation of health and safety policies and procedures.
• To carry out risk assessments as requested with the support of managers where necessary.
• To assist in the development of safe work instructions where these are deemed necessary.
• To carry out health and safety inspections as necessary and to take corrective action where issues have been raised.
• To ensure all staff comply with relevant policies and procedures and, in particular, those that relate to UHL Car Parks Protocol.
• To manage, update, and track staff car parking permits through the digitalised parking portal system, ensuring accurate issuance, amendments, and record‑keeping in accordance with the department's standards and policies.
• To monitor and resolve any issues related to staff parking permits within the digitalised parking portal, ensuring that all permit‑related requests, changes, and cancellations are processed efficiently and accurately.
• To liaise with ward teams to ensure the efficient running of the service and meet with customers to resolve initial problems and queries.
• To ensure all record keeping and documentation is completed in a systematic and timely manner.
• To monitor maintenance standards within the car parks department and, where necessary, liaise with the Estates Department to arrange repairs.
• To provide assistance to all site users on travel related issues.
• To ensure all systems are in place and utilised correctly for the recharging of car park spaces, which includes setting up invoices and liaising with payroll.
• To provide flexible cover for other team members when required.
• To promote effective communication throughout the department.
• Participate as a full member of the team, supporting and training other staff, participating in team meetings and working flexibly as required to cover other members of the team.
• Undertake other ad‑hoc duties as prescribed by manager and within scope of skill and capability.
• Undertake training courses, internal and external, relevant to the above duties.

Person Specification

• Training & Qualifications
• Good spoken English
• Good reading and writing skills
• Good standard of overall education
• Good understanding of Health and Safety

Experience

• Knowledge of site layout
• Relevant experience of busy service environment
• Understanding the expectations from visitors, patients and staff
• Experience of working on own initiative
• Experience of working with public
• Previous experience of working in a busy large organisational
• Experience of admin duties
• Experience of working to/within specific Service Level Agreements.
• Analytical and Judgement skills
• Able to use monitoring systems.

Resourceful with an ability to look for alternative solutions to issues arising.

Computer literate.

Record keeping.

Forward thinking.

Good standard of verbal communication (customer focused).

Understanding written instructions.

• Customer Care. Evidence of people skills. Attention to detail. Logistical background.
• Planning and organisation skills
• Understanding prioritising tasks, ability to manage and delegate a busy workload
• Personal initiative and ability to make decisions on course of action
• Working in a busy NHS hospital environment
• To manage, update, and track staff car parking permits through the digitalised parking portal system, ensuring accurate issuance, amendments, and record‑keeping in accordance with the department's standards.
• Experience with digitalised systems or management software

Skills

• Forward thinking
• Good standard of verbal communication (customer focused)
• Customer Care
• Evidence of people skills
• Logistical background
• Physical skills
• Use of equipment required for the cash collection procedure including the electric tug
• Equality and Diversity Other requirements specific to the role
• Tidy and professional in appearance
• Conscientious, hard working and dedicated
• Reliable and flexible
• Maintain level of general alertness
• Communication and relationship skills
• Requires a professional and sympathetic approach to people.
• Use of communication equipment including telephone and two‑way radio.
• Calm and friendly under pressure
• Commitment to Trust Values and Behaviours
• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
• Equality and Diversity
• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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