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- Tasks: Lead quality assurance across care homes, ensuring high standards and compliance.
- Company: Join Care Concern Group, a rapidly growing, ethically driven care provider.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
- Why this job: Make a real difference in elderly care while shaping quality standards.
- Qualifications: Experience in quality assurance within health or social care settings required.
The predicted salary is between 63000 - 63000 £ per year.
Join a Nationally Growing, Ethically Driven Care Group with 140 care homes (and growing fast). Care Concern Group is proud to be a leading name in elderly care. We’re seeking an experienced, values-led Quality Manager to support our unwavering commitment to delivering safe, high-quality, person‑centred care across our services. This is a unique opportunity to shape how quality is measured, embedded, and improved across a diverse and growing group of homes.
About the Role
As our Quality Manager, you’ll play a pivotal role in driving regulatory compliance, raising standards, and fostering a culture of continuous improvement across a regional portfolio of care homes. You’ll work alongside Home Managers, Regional Directors, and clinical teams to ensure services not only meet but exceed regulatory expectations. You’ll bring insight, support, and challenge where needed, ensuring every resident receives safe, compassionate, and dignified care, every day.
In the immediate term, you will have oversight of a defined portfolio of approximately 15 homes, including a recent acquisition in the North West, alongside services across Leicestershire, Sheffield, Sale, and Berwick‑upon‑Tweeddie. This provides a practical platform to embed procurement improvements, build stakeholder relationships, and drive consistency, while contributing to the wider Group strategy.
Key Responsibilities
- Lead on quality assurance across a designated region of care homes.
- Conduct audits, inspections, and compliance reviews in line with CQC and internal standards.
- Identify risks and areas for improvement and support services in developing effective action plans.
- Coach and mentor Home Managers and operational teams on best practices in care delivery and governance.
- Monitor trends in quality data, using findings to inform strategy and early interventions.
- Contribute to the development of group‑wide quality initiatives and policy updates.
- Collaborate with clinical leads, safeguarding teams, and external regulators.
- Act as an ambassador for our values and drive a positive quality culture across the business.
What We’re Looking For
- Proven experience in quality assurance or governance within a health or social care setting.
- In-depth understanding of CQC regulations and frameworks.
- A background in managing inspections, audits, and service improvements.
- Excellent communication, influencing, and coaching skills.
- Ability to analyse data and present insights to both clinical and operational teams.
- Willingness to travel regularly.
- Registered Nurse (NMC) or Social Work qualification.
- Experience working in a multi‑site environment.
- Previous exposure to turnaround or improvement roles.
Why Join Care Concern Group?
We’re more than a care provider. We’re a people‑first organisation with an inclusive, supportive, and agile culture. Our team works with shared purpose, respect, and an unwavering commitment to doing the right thing. We live by our core values - Trust | Respect | Passion | Kindness | Inclusivity. As Quality Manager, you’ll play a key role in ensuring those values are reflected not only in our policies, but in our practice - making a real difference to the lives of those we care for.
Quality Manager employer: Leicester
Contact Detail:
Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those already working at Care Concern Group. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for interviews by brushing up on CQC regulations and quality assurance best practices. We want you to show off your knowledge and passion for delivering high-quality care during those crucial conversations.
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply proactively. Sometimes, showing your interest early can put you ahead of the game.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it reflects our values of kindness and respect!
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Manager role. Highlight your experience in quality assurance and governance, especially within health or social care settings. We want to see how your skills align with our values and the specific responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high-quality, person-centred care. Share examples of how you've driven improvements in previous roles, and don’t forget to mention your understanding of CQC regulations.
Showcase Your Communication Skills: As a Quality Manager, excellent communication is key. In your application, demonstrate your ability to influence and coach others. Use clear, concise language and provide examples of how you've successfully collaborated with teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Leicester
✨Know Your Regulations
Make sure you brush up on CQC regulations and frameworks before the interview. Being able to discuss how these impact quality assurance in care homes will show that you’re not just familiar with the standards, but that you can also apply them effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led quality improvements or managed audits. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Emphasise Your People Skills
As a Quality Manager, you'll need to coach and mentor teams. Be ready to share instances where you've influenced change or improved team performance. Highlight your communication skills and how you foster a positive culture in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to quality assurance and their future goals. This shows your genuine interest in the role and helps you assess if the company’s values align with yours, especially around trust and inclusivity.