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- Tasks: Lead quality assurance across care homes and drive continuous improvement.
- Company: Join a rapidly growing, ethically driven care group dedicated to elderly care.
- Benefits: Competitive salary up to £63,000, supportive culture, and career development opportunities.
- Other info: Be part of a people-first organisation that values trust, respect, and inclusivity.
- Why this job: Make a real difference in the lives of residents while shaping quality care standards.
- Qualifications: Experience in quality assurance within health or social care and strong communication skills.
The predicted salary is between 63000 - 63000 £ per year.
Contract: Full Time
Salary: Up to £63,000 per annum
Contract: Permanent
Reports to: Head of Quality
Join a Nationally Growing, Ethically Driven Care Group. With 140 care homes (and growing fast), Care Concern Group is proud to be a leading name in elderly care. In just the past year, we’ve added 37 homes to our portfolio and opened 17 brand-new services, with no signs of slowing down.
We’re seeking an experienced, values-led Quality Manager to support our unwavering commitment to delivering safe, high-quality, person‑centred care across our services. This is a unique opportunity to shape how quality is measured, embedded, and improved across a diverse and growing group of homes.
About the Role
As our Quality Manager, you’ll play a pivotal role in driving regulatory compliance, raising standards, and fostering a culture of continuous improvement across a regional portfolio of care homes. Reporting to the Head of Quality, you’ll work alongside Home Managers, Regional Directors, and clinical teams to ensure services not only meet but exceed regulatory expectations.
You’ll bring insight, support, and challenge where needed, ensuring every resident receives safe, compassionate, and dignified care, every day. In the immediate term, you will have oversight of a defined portfolio of approximately 15 homes, including a recent acquisition in the North West, alongside services across Leicestershire, Sheffield, Sale, and Berwick‑upon‑Tweeddie. This provides a practical platform to embed procurement improvements, build stakeholder relationships, and drive consistency, while contributing to the wider Group strategy.
Key Responsibilities
- Lead on quality assurance across a designated region of care homes.
- Conduct audits, inspections, and compliance reviews in line with CQC and internal standards.
- Identify risks and areas for improvement and support services in developing effective action plans.
- Coach and mentor Home Managers and operational teams on best practices in care delivery and governance.
- Monitor trends in quality data, using findings to inform strategy and early interventions.
- Contribute to the development of group‑wide quality initiatives and policy updates.
- Collaborate with clinical leads, safeguarding teams, and external regulators.
- Act as an ambassador for our values and drive a positive quality culture across the business.
What We’re Looking For
- Proven experience in quality assurance or governance within a health or social care setting.
- In-depth understanding of CQC regulations and frameworks.
- A background in managing inspections, audits, and service improvements.
- Excellent communication, influencing, and coaching skills.
- Ability to analyse data and present insights to both clinical and operational teams.
- Willingness to travel regularly.
- Registered Nurse (NMC) or Social Work qualification.
- Experience working in a multi‑site environment.
- Previous exposure to turnaround or improvement roles.
Why Join Care Concern Group?
We’re more than a care provider. We’re a people‑first organisation with an inclusive, supportive, and agile culture. Our team works with shared purpose, respect, and an unwavering commitment to doing the right thing.
We live by our core values - Trust | Respect | Passion | Kindness | Inclusivity. As Quality Manager, you’ll play a key role in ensuring those values are reflected not only in our policies, but in our practice - making a real difference to the lives of those we care for.
Quality Manager in London employer: Leicester
Contact Detail:
Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Quality Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on CQC regulations and quality assurance best practices. We want you to be able to showcase your expertise and how you can drive improvements in care delivery during those crucial conversations.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. When you find a role that excites you, apply through our website to ensure your application gets the attention it deserves!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Let’s make sure they remember you!
We think you need these skills to ace Quality Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Manager role. Highlight your experience in quality assurance and governance, especially within health or social care settings. We want to see how your skills align with our values and the specific responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering high-quality, person-centred care. Share specific examples of how you've driven improvements in previous roles, and don’t forget to mention your understanding of CQC regulations.
Showcase Your Communication Skills: As a Quality Manager, excellent communication is key. In your application, demonstrate your ability to influence and coach others. Whether it’s through your CV or cover letter, let us know how you’ve successfully collaborated with teams to enhance care delivery.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Leicester
✨Know Your Regulations
Make sure you brush up on CQC regulations and frameworks before the interview. Being able to discuss how these impact quality assurance in care homes will show that you’re not just familiar with the standards, but that you can also apply them effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led quality assurance initiatives or managed audits. Highlighting your experience in a multi-site environment will demonstrate your capability to handle the responsibilities of the Quality Manager role.
✨Emphasise Communication Skills
Since this role involves coaching and mentoring Home Managers, be ready to discuss how you’ve influenced teams in the past. Share stories that showcase your excellent communication skills and how you’ve fostered a positive culture around quality care.
✨Data-Driven Insights
Be prepared to talk about how you analyse quality data and use it to inform strategy. Bring examples of trends you've identified and the actions you took as a result. This will illustrate your proactive approach to continuous improvement in care delivery.