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- Tasks: Lead food and beverage operations at Leicester Tigers, ensuring world-class hospitality experiences.
- Company: Join Levy, a leading global hospitality partner with a passion for unforgettable guest moments.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and fantastic perks.
- Why this job: Make a real impact in a high-profile role at an iconic rugby club.
- Qualifications: Proven experience in large-scale hospitality and strong leadership skills required.
- Other info: Be part of a diverse team dedicated to creating memorable experiences.
The predicted salary is between 48000 - 72000 £ per year.
This is a high‐profile leadership opportunity to lead Levy's food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport.
What You'll Be Doing
- As General Manager, you will have full accountability for delivering a world‐class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces.
- Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club's reputation for excellence on and off the pitch.
- This role requires a senior hospitality professional with proven experience in large‐scale, high‐volume stadium or major event environments.
- You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience.
- You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance, and exceptional guest satisfaction at every touchpoint.
General Manager – The Role
- Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy.
- Translate strategic objectives into clear operational and commercial plans with measurable outcomes.
- Identify market trends, guest insights, and competitor activity to drive innovation and differentiation.
- Support and deliver capital investment, refurbishment, and concept development across the stadium estate.
- Take full ownership of all day‐to‐day food and beverage operations, including matchdays, non‐matchday events, and conferences.
- Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality, and bespoke event catering.
- Drive continuous improvement in quality, consistency, service standards, and guest experience.
- Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets.
- Maintain full compliance with health & safety, food safety, and legal requirements.
- Manage supplier and contractor relationships to ensure value, quality, and cost efficiency.
- Lead, inspire, and develop a large team of permanent and casual colleagues.
- Create a high‐performance, guest‐focused culture aligned with Levy and Leicester Tigers values.
- Oversee workforce planning, recruitment, training, and deployment to meet fluctuating event demands.
- Embed performance management, talent development, and succession planning frameworks.
- Champion engagement, wellbeing, recognition, and inclusion, ensuring full HR and legal compliance.
- Hold full P&L accountability for all food and beverage operations at Leicester Tigers.
- Deliver robust budgeting, forecasting, and financial control in partnership with finance teams.
- Analyse trading performance, guest feedback, and financial data to identify growth opportunities.
- Work with Levy's culinary, commercial, and marketing teams to drive product development and increase spend per head.
- Maintain strong cost controls while delivering exceptional quality and service.
What We're Looking For
- Proven background in stadiums, arenas, major sporting venues, or large live‐event environments.
- Strong commercial and financial acumen with demonstrable P&L accountability.
- Experienced in leading large, diverse teams, including both permanent and casual workforces.
- Track record of delivering change, transformation, and continuous improvement initiatives.
- Confident stakeholder manager with experience working in partnership with high‐profile clients.
- Excellent communication and influencing skills at all levels.
- Passionate about food, hospitality, and delivering memorable guest experiences.
- Highly organised, adaptable, and comfortable managing competing priorities in a fast‐paced environment.
- Resilient, solutions‐focused, and calm under pressure.
- Flexible to work evenings, weekends, and matchdays in line with the sporting calendar.
What You'll Get In Return
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days additional leave after returning from maternity leave; day off for your baby's first birthday; enhanced family leave.
- Perks & discounts: shopping, entertainment, and travel discounts; 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: pension scheme; life assurance; preferred rates on salary finance products.
- Development opportunities: professional subscriptions; ongoing training and structured career pathways.
- Meals on duty included.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
General Manager in Leicester employer: Leicester Tigers
Contact Detail:
Leicester Tigers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Manager in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for food and hospitality shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or achievements that highlight this.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the General Manager role. Use keywords from the job description and demonstrate how your experience aligns with what we're looking for at Leicester Tigers.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on delivering your message effectively, showcasing your skills and experience without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application reaches us promptly and allows you to explore more about our company culture and values while you're at it. Plus, it's super easy!
How to prepare for a job interview at Leicester Tigers
✨Know Your Stuff
Before the interview, dive deep into the Leicester Tigers and Levy's food and beverage operations. Understand their values, recent initiatives, and what makes them stand out in the hospitality industry. This knowledge will help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a diverse team. Prepare examples of how you've successfully managed large teams in high-pressure environments. Highlight your ability to inspire and develop talent, as well as how you've driven change and improvement in past roles.
✨Demonstrate Financial Acumen
Since P&L accountability is crucial for this role, be ready to discuss your experience with budgeting, forecasting, and financial control. Bring specific examples of how you've improved financial performance in previous positions, especially in hospitality or event settings.
✨Engage with Passion
Your enthusiasm for food, service, and guest experience should shine through. Be prepared to share your vision for enhancing the guest experience at Leicester Tigers. Discuss any innovative ideas you have for food and beverage offerings that align with their brand standards.