At a Glance
- Tasks: Manage the box office, ensuring smooth operations and top-notch customer service.
- Company: Join the vibrant Leicester Square Theatre team in the heart of London.
- Benefits: Enjoy a competitive salary, permanent contract, and opportunities for growth.
- Other info: Perfect for those passionate about the arts and looking to thrive in a dynamic environment.
- Why this job: Be at the forefront of live entertainment and make every show unforgettable.
- Qualifications: Experience in ticketing systems and team management is essential.
The predicted salary is between 35000 - 35000 € per year.
Reporting to: Sales Manager
Hours: 40 hours per week – including regular evenings and weekends
Contract: Permanent, with a 3 months probationary period.
Salary: £35k
Location: Leicester Square Theatre, 6 Leicester Place, London WC2H 7BX.
Closing date: Mon 8th June 10am
To Apply: Email CV and cover letter to
Job Responsibilities
- Oversee the day-to-day management of the box office across both venues, ensuring efficient staffing, smooth operations, and high standards of customer service.
- Manage, train, and support the box office team, including performance management, staff development, and scheduling.
- Liaise with promoters, agents, and visiting productions regarding ticket sales, allocations, guest lists, reporting, and show on-sales.
- Monitor ticket sales and occupancy, implementing pricing, discounting, and promotional strategies to maximise revenue.
- Build and manage events using ticketing and website systems, ensuring all show information is accurate and delivered on schedule.
- Work closely with Sales and Marketing teams to support campaigns, customer communications, and audience engagement initiatives.
- Oversee reporting, administrative processes, access bookings, and continuous improvements to box office systems and operations.
Job Requirements
- Experience using ticketing systems such as Ticketsolve and working within live entertainment or events.
- Proven experience managing, training, and motivating a team.
- Strong organisational, administrative, communication, and IT skills.
- Ability to multitask, prioritise workloads, and work effectively under pressure.
- Excellent customer service skills and attention to detail.
- Experience liaising with promoters, agents, and external stakeholders.
- Knowledge of the arts, theatre, or comedy sectors.
- Experience improving operational systems and planning departmental development.
- Understanding of personnel or staff management systems.
- Ability to work both independently and collaboratively within a wider team.
Box Office Manager in London employer: Leicester Square Theatre
As a Box Office Manager at Leicester Square Theatre, you will be part of a vibrant and dynamic team in the heart of London’s entertainment district. The company fosters a supportive work culture that prioritises employee development and offers opportunities for growth within the live events sector. With a commitment to excellence in customer service and a passion for the arts, this role provides a unique chance to contribute to memorable experiences while enjoying the benefits of working in a prestigious venue.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local theatre shows. Chat with people in the biz, and don’t be shy to mention you’re on the lookout for a Box Office Manager role. You never know who might have a lead!
✨Tip Number 2
Show off your skills! If you’ve got experience with ticketing systems like Ticketsolve, make sure to highlight that in conversations. Bring it up when chatting with potential employers or during interviews to show you’re the right fit.
✨Tip Number 3
Prepare for the interview by researching the venue and its events. Know their current shows and any recent news. This will help you stand out and show that you’re genuinely interested in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Box Office Manager in London
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your relevant experience in ticketing systems and team management, and don’t forget to showcase your customer service skills. Tailor it to reflect the job requirements we’ve outlined.
Write a Personalised Cover Letter:This is your chance to show us who you are beyond your CV. Share your passion for the arts and theatre, and explain why you’re the perfect fit for the Box Office Manager role. Make it personal and engaging!
Showcase Your Team Management Skills:We want to see how you’ve successfully managed and motivated teams in the past. Include specific examples of how you’ve trained staff or improved operations. This will help us understand your leadership style and approach.
Apply Through Our Website:To make sure your application gets to us smoothly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Leicester Square Theatre
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems like Ticketsolve. Be ready to discuss how you've used these systems in the past and how they can improve box office operations. This shows you're not just familiar with the tech, but you understand its impact on customer service and sales.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed and motivated a team. Think about specific challenges you've faced and how you overcame them. This will demonstrate your leadership abilities and your commitment to staff development, which is crucial for this role.
✨Understand the Venue and Its Audience
Do some research on Leicester Square Theatre and its typical audience. Knowing the types of events held there and the demographics of the attendees will help you tailor your answers and show that you're genuinely interested in the position and the venue's success.
✨Be Ready to Discuss Revenue Strategies
Think about pricing, discounting, and promotional strategies you've implemented in previous roles. Be prepared to share your ideas on how to maximise revenue through ticket sales. This will highlight your strategic thinking and understanding of the financial aspects of box office management.
