At a Glance
- Tasks: Lead the Box Office team and ensure outstanding customer experiences at a vibrant theatre.
- Company: Leicester Square Theatre, a top entertainment venue in London's West End.
- Benefits: £35,000 salary, 20 days holiday, and a dynamic work environment.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Join a passionate team and immerse yourself in the exciting world of live entertainment.
- Qualifications: Experience in ticketing systems and a love for live events are essential.
The predicted salary is between 35000 - 35000 € per year.
Salary: £35,000 per annum
Location: Leicester Square Theatre, London WC2H 7BX
Full-time, Permanent - 40 hours per week (including evenings and weekends)
What we offer:
- Salary of £35,000 per annum
- 20 days holiday plus bank holidays, rising with length of service
- The opportunity to work in one of London’s most exciting entertainment venues
- A collaborative and energetic working environment
- The chance to work closely with a wide range of productions, performers and industry professionals
Leicester Square Theatre is one of London’s best-loved entertainment venues, sitting at the heart of the West End and hosting an exciting programme of comedy, theatre, music, podcasts, cabaret and live events across two busy venues.
We are looking for an experienced and highly organised Box Office Manager to lead the day-to-day running of our Box Office operation, ensuring an outstanding customer experience while supporting ticket sales, visiting productions and commercial performance across the business. This is a varied, fast-paced role suited to someone who enjoys live entertainment, thrives under pressure, and can confidently balance customer service, administration, team leadership and sales performance.
The Role
Reporting to the Sales Manager, you will oversee all Box Office operations across Leicester Square Theatre and the Museum of Comedy. From managing on-sales and promoter relationships to leading the Box Office team and monitoring ticket sales performance, you will play a key role in the smooth running and continued success of both venues. You will also work closely with Sales and Marketing teams to support campaigns, customer communications and audience engagement initiatives.
Responsibilities include:
- Manage the day-to-day operation of the Box Office across both venues
- Lead, support and develop the Box Office team, including rotas, training and performance management
- Build and manage events using ticketing and website systems including Ticketsolve and Wordpress
- Liaise with promoters, agents and visiting productions regarding ticket sales, allocations, guest lists and reporting
- Monitor ticket sales and occupancy levels, helping maximise revenue through pricing, promotions and tactical discounting
- Oversee show on-sales and ensure all event information is accurate and delivered on time
- Produce and distribute accurate sales and Box Office reports
- Manage customer communications, enquiries and access bookings
- Work collaboratively with Sales and Marketing teams to support campaigns and audience growth
- Review and improve Box Office systems, processes and operational efficiency
- Ensure excellent customer service standards are maintained at all times
Skills and experience
We are looking for someone who combines strong organisational skills with a calm, professional approach and a genuine passion for live entertainment. You will ideally have:
- Experience using Ticketsolve or another leading ticketing system
- Previous experience within live entertainment, theatre, comedy, events or a similar environment
- Experience managing, motivating and developing a team
- Strong communication, administrative and IT skills
- The ability to multitask and prioritise effectively in a busy environment
- Excellent attention to detail and customer service skills
- Experience liaising with promoters, agents and external stakeholders
It would also be beneficial if you have:
- Knowledge of the arts, theatre or comedy sectors
- Experience improving systems and operational processes
- An understanding of staff management or personnel systems
To apply, please submit your latest CV and Cover letter. Closing date: Monday 8th June 2026 at 10am.
Please note: due to the nature of the role, regular evening and weekend work will be required.
Box Office Manager employer: Leicester Square Theatre
Leicester Square Theatre offers an exhilarating work environment at one of London's premier entertainment venues, where employees can immerse themselves in the vibrant world of live performances. With a focus on collaboration and professional growth, the Box Office Manager role provides opportunities to lead a dynamic team while engaging with industry professionals and enhancing customer experiences. Enjoy competitive benefits, including generous holiday allowances and the chance to be part of a thriving cultural hub in the heart of the West End.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Manager
✨Tip Number 1
Get to know the venue! Before your interview, check out Leicester Square Theatre's website and social media. Familiarise yourself with their current shows and events. This will show your genuine interest in the role and help you stand out.
✨Tip Number 2
Network like a pro! Reach out to people in the industry, especially those who have worked at Leicester Square Theatre or similar venues. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 3
Prepare for the pressure! Since this role is all about multitasking and staying calm under pressure, think of examples from your past experiences where you've successfully managed busy situations. Share these during your interview to showcase your skills.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show you're serious about joining the team at Leicester Square Theatre.
We think you need these skills to ace Box Office Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Box Office Manager role. Highlight your experience in live entertainment and any relevant ticketing systems like Ticketsolve. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for live entertainment and explain why you’re the perfect fit for our team. Don’t forget to mention your leadership experience and customer service skills!
Show Off Your Organisational Skills:In this fast-paced role, organisation is key. Use your application to demonstrate how you've successfully managed teams or events in the past. We love seeing examples of multitasking and prioritising under pressure!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at Leicester Square Theatre
✨Know Your Venue
Before the interview, do your homework on Leicester Square Theatre. Familiarise yourself with its history, current productions, and the overall vibe of the venue. This will not only show your enthusiasm but also help you tailor your answers to align with their values and mission.
✨Showcase Your Customer Service Skills
As a Box Office Manager, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you handled difficult situations or improved customer satisfaction, as this will demonstrate your capability in maintaining high service standards.
✨Demonstrate Team Leadership
Be ready to discuss your experience in managing and developing teams. Share specific instances where you motivated your team or improved their performance. This will illustrate your leadership style and how you can contribute to a collaborative environment at the theatre.
✨Familiarity with Ticketing Systems
Since experience with ticketing systems like Ticketsolve is crucial, brush up on your knowledge of these platforms. If you have used similar systems, be prepared to discuss how you managed ticket sales and reporting. This will show that you’re ready to hit the ground running.
