Cluster Manager - Sheffield

As a Cluster Manager based in Sheffield, you will inspire and lead a dynamic team of General Managers to deliver high-quality facilities across your designated hubs. Facilities can include football, gym, and food & beverage operations, varying by city. You will be responsible for the organisation, operations, and delivery of services within your cluster as well as having management responsibility of our hub at Westfield. You will oversee staff performance, customer service, financial management, facility standards, football programming and line management of the other General Managers based in the city.

Deliver High-Quality Facilities & Customer Experience

• Ensure all hubs provide a safe, inclusive, and premium experience for users.
• Maintain operational excellence, facility standards, and compliance with legislation.
• Act as a role model and develop your hubs as training centres for leaders within the cluster.
• Deliver high-quality customer service, resolve complaints, and manage internal communication.
• Manage budgets, P&L, and income forecasting in collaboration with the Senior Operations Manager.
• Drive operational efficiency, commercial success, and revenue opportunities.
• Monitor stock, cash handling, and financial compliance across sites.
• Implement environmentally sustainable practices across operations.
• Lead, coach, and empower a multidisciplinary team, fostering a collaborative, inclusive, and accountable culture.
• Ensure staff are trained, qualified, and supported, including managing the training matrix and DBS compliance.
• Provide clear direction, regular feedback, and professional development opportunities.

Football Development & Community Engagement

• Oversee inclusive football and leisure programmes aligned with social inclusion objectives.
• Build partnerships with grassroots clubs, schools, and community organisations.
• Target underrepresented groups and champion access for women and girls in sport.
• Reinforce community impact by reinvesting surplus funds and supporting local initiatives.

Operations, Health & Safety, and Facility Management

• Take lead responsibility for health and safety, including audits, risk assessments, and emergency response.
• Ensure all equipment and activities operate safely in line with best practice and manufacturers' guidelines.
• Maintain accurate records and compliance with Health and Safety Management Systems.

Stakeholder Engagement

• Develop and maintain relationships with local delivery partners, funders, advisory groups, and public sector bodies.
• Attend and contribute to Local Advisory Group meetings to align hubs with Leisure United's strategic objectives.

General Duties

• Adhere to organisational policies including safeguarding, equality, and health & safety.
• Maintain professionalism and a community-focused approach.
• Support the wider charity, attending meetings, events, or training as required.
• Work flexibly, including evenings, weekends, and public holidays.
• Undertake other duties as reasonably requested by senior management.
• Collaborate with support services to ensure effective hub management.

Our Commitment

We are an equal opportunities employer and are committed to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, particularly those currently underrepresented in the sport and leisure sector.

Person Specification

Experience:

• Minimum 5 years' experience in leisure, hospitality, or service-led environments.
• Proven multi-site management experience with strong results in operational and commercial performance.
• Demonstrated success in leading, coaching, and developing large, diverse teams.
• Track record of delivering exceptional customer experience in a fast-paced, high-volume environment.
• Experience managing P&L, budgeting, and financial forecasting.
• Experience working with local authorities, sports governing bodies, or franchised operations.
• Strong leadership and people management skills.
• Commercially astute with the ability to identify and exploit revenue opportunities.
• Highly organised with the ability to prioritise competing demands across multiple sites.
• Excellent interpersonal and communication skills.
• Proficient in interpreting data and KPIs to drive business improvement.
• Capable of developing local marketing and community engagement strategies.
• Strong problem-solving and decision-making skills.

Attributes:

• Energetic, passionate about health, wellness, and active lifestyles.
• Flexible and adaptable with a hands-on, can-do approach.
• Resilient under pressure with a focus on solutions and results.
• Strong values around inclusivity, safety, and community involvement.
• Willingness to travel between sites and work non-standard hours as required.
• Educated to degree level or a recognised management qualification (e.g., ILM, NVQ Level 5, or similar).
• Health & Safety, or other industry-relevant certifications such as IOSH level 3.
• First Aid at Work Qualification.
• Local market knowledge within the designated cluster area.