Front Office Supervisor

Front Office Supervisor

Full-Time 28800 - 43200 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead daily guest services, manage staff, and ensure top-notch customer experiences.
  • Company: Join Marriott, a global leader in hospitality dedicated to exceptional service and employee wellbeing.
  • Benefits: Enjoy free meals, uniform provision, discounts on stays, pension scheme, and career development opportunities.
  • Why this job: Be part of a supportive team that values respect, kindness, and personal growth.
  • Qualifications: 1 year of customer service experience is preferred; passion for hospitality is essential.
  • Other info: This role offers a chance to grow within Marriott's extensive global network.

The predicted salary is between 28800 - 43200 Β£ per year.

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • Free Meals on Duty: Enjoy complimentary meals while at work.
  • Uniform Provided: A professional uniform is supplied for all employees.
  • Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
  • Pension Scheme: Participation in The People’s Pension.
  • Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
  • Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
  • Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here\’s what your journey with us entails:

  • Oversee daily operations of guest services, ensuring smooth and efficient service.
  • Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
  • Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Handle guest inquiries and complaints professionally, resolving issues promptly.
  • Monitor and maintain cleanliness and organization in all guest service areas.
  • Ensure compliance with safety and hygiene protocols to maintain a safe environment.
  • Maintain accurate records of guest interactions, transactions, and staff performance.
  • Assist with inventory management and ordering supplies as needed.
  • Implement improvements based on guest feedback to enhance their experience.
  • Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Safety And Company Policies

  • Follow all company and safety and security policies and procedures.
  • Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
  • Complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Communicate with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

  • Related Work Experience: At least 1 year of related work experience in a customer service role.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott! #J-18808-Ljbffr

Front Office Supervisor employer: Leicester Marriott

Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals, uniform provision, and extensive career development opportunities, employees are empowered to grow within a global network. Join a dynamic team where your contributions are valued, and enjoy unique perks like discounts on hotel stays across 140 countries.
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Contact Detail:

Leicester Marriott Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Front Office Supervisor

✨Tip Number 1

Familiarise yourself with the specific hotel brand's values and mission. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and demonstrate your passion for the role.

✨Tip Number 2

Network with current or former employees of the hotel brand. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.

✨Tip Number 3

Prepare to discuss specific examples from your previous customer service experience that showcase your ability to handle guest inquiries and complaints effectively. This will highlight your problem-solving skills and readiness for the role.

✨Tip Number 4

Research common challenges faced in front office operations and think about how you would address them. Being able to articulate your strategies for improving guest experiences will demonstrate your proactive mindset and suitability for the position.

We think you need these skills to ace Front Office Supervisor

Customer Service Excellence
Leadership Skills
Training and Development
Conflict Resolution
Attention to Detail
Time Management
Communication Skills
Problem-Solving Skills
Organisational Skills
Team Collaboration
Adaptability
Knowledge of Safety and Hygiene Protocols
Record Keeping
Inventory Management
Guest Relationship Management

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you managed teams or oversaw operations, as these are key aspects of the Front Office Supervisor position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering exceptional guest experiences. Mention specific examples from your past work that demonstrate your ability to handle guest inquiries and complaints effectively.

Highlight Soft Skills: In your application, emphasise soft skills such as communication, teamwork, and problem-solving. These are crucial for a role that involves managing staff and ensuring guest satisfaction.

Show Enthusiasm for the Brand: Express your enthusiasm for joining Marriott and how you align with their values of excellence and sustainability. This can set you apart from other candidates and show that you are genuinely interested in being part of their team.

How to prepare for a job interview at Leicester Marriott

✨Showcase Your Passion for Hospitality

Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.

✨Demonstrate Leadership Skills

As a Front Office Supervisor, you'll be managing and training staff. Prepare to discuss your leadership style and provide examples of how you've successfully guided a team in previous positions.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities, especially regarding guest complaints or service issues. Think of scenarios where you effectively resolved conflicts or improved service quality.

✨Familiarise Yourself with Company Values

Research Marriott's core values and culture. Be ready to discuss how your personal values align with theirs, particularly around respect, kindness, and creating memorable experiences for guests.

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