Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and ensure a memorable experience.
- Company: Join one of the world's leading hotel brands with a focus on hospitality.
- Benefits: Free meals, uniform provided, discounts on stays, and career development opportunities.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience is preferred.
- Other info: Enjoy a supportive environment with opportunities for training and advancement.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note
This above description is not intended to establish a total definition of the job, but an outline of the duties.
Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
#J-18808-Ljbffr
Front Office Receptionist employer: Leicester Marriott
Contact Detail:
Leicester Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Receptionist role.
✨Tip Number 2
Practice your interview skills! We all know first impressions matter, so rehearse common interview questions and answers. Make sure you can showcase your customer service experience and how you handle guest inquiries with ease.
✨Tip Number 3
Dress to impress! When you show up for an interview, make sure your appearance is professional and aligns with the hotel's standards. A polished look will help you stand out as someone who takes pride in their work.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Front Office Receptionist role. Highlight your customer service experience and any skills that align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to customise their applications!
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and friendliness. Use clear language and maintain a positive tone, as this reflects the kind of welcoming atmosphere we aim to create for our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team. Plus, it’s super easy to navigate!
How to prepare for a job interview at Leicester Marriott
✨Know the Company
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to hospitality and guest experience will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, your ability to handle guest inquiries and complaints is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your problem-solving skills and empathy.
✨Dress the Part
First impressions matter! Make sure to dress professionally and maintain a clean appearance that reflects the hotel's standards. This shows that you respect the company’s image and are serious about the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.