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For Companies At a Glance
- Tasks: Supervise guest services, ensuring smooth operations and exceptional hospitality.
- Company: Join a leading hotel brand that values respect and kindness.
- Benefits: Free meals, uniform provided, discounts on stays, and career development opportunities.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: 1 year of customer service experience and a passion for hospitality.
- Other info: Opportunities for growth within Marriott's global network.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Oversee daily operations of guest services, ensuring smooth and efficient service.
- Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
- Coordinate guest check‑ins and check‑outs, ensuring accuracy and efficiency.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Monitor and maintain cleanliness and organization in all guest service areas.
- Ensure compliance with safety and hygiene protocols to maintain a safe environment.
- Maintain accurate records of guest interactions, transactions, and staff performance.
- Assist with inventory management and ordering supplies as needed.
- Implement improvements based on guest feedback to enhance their experience.
- Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety And Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications:
- Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Front Office Supervisor in Enderby employer: Leicester Marriott
Contact Detail:
Leicester Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in Enderby
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since Marriott emphasises respect and kindness, think of examples from your past experiences that showcase these qualities. We want to see how you fit into our team!
✨Tip Number 3
Practice common interview questions related to customer service and team management. Role-play with a friend or use online resources to refine your answers. We want to hear how you handle guest inquiries and complaints!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team at Marriott!
We think you need these skills to ace Front Office Supervisor in Enderby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Front Office Supervisor role. Highlight your customer service experience and any leadership roles you've had. We love seeing how your skills align with our values and the responsibilities outlined in the job description.
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality come through in your application. Use clear and friendly language, and remember to express why you’d be a great fit for our team at Marriott!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leicester Marriott
✨Know the Brand
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality and how they create memorable experiences for guests will help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, you'll need to demonstrate your ability to manage guest inquiries and complaints effectively. Prepare specific examples from your past experience where you resolved issues or enhanced customer satisfaction, showcasing your problem-solving skills.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview, reflecting the hotel's standards. A polished appearance shows that you respect the company and are serious about the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team culture, training opportunities, or how they implement guest feedback. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.