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- Tasks: Lead a team to deliver amazing food and drinks while creating a welcoming atmosphere.
- Company: Join SOHO, a vibrant place where good food and great service come together.
- Benefits: Enjoy flexible shifts, free meals, extra holiday, and a pension scheme.
- Other info: Great career progression opportunities with many managers starting as team members.
- Why this job: Make a positive impact on customers' days while developing your skills in a fun environment.
- Qualifications: People person with excellent customer service skills and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time.
Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Training & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and free drink whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
- AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition.
We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Supervisor in Leicester employer: Leicester Highcross
Contact Detail:
Leicester Highcross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Leicester
✨Tip Number 1
Get to know the company culture before your interview. Dive into their social media and website to see how they interact with customers and what values they promote. This will help you connect your experiences to their mission of being 'good' and 'doing good'.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you went above and beyond for a customer. Be ready to share these stories during your interview to show you embody their value of 'being the good in someone’s day'.
✨Tip Number 3
Show your passion for food and drink! Whether it’s your favourite coffee or a dish you love, be prepared to discuss why you’re excited about working in this industry. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of serving 'honest, good mood food'.
We think you need these skills to ace Supervisor in Leicester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for food and customer service shine through. We want to see that you're genuinely excited about being part of our team and serving up good mood food!
Be Authentic: Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to show your true self in your application. Share your experiences and how they align with our values – it’s all about being real with us!
Highlight Teamwork Skills: As a Supervisor, collaboration is key! Make sure to mention any past experiences where you worked well in a team or led a group. We love seeing how you can bring people together to create a welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on the process. Plus, it shows you’re keen to join our SOHO family!
How to prepare for a job interview at Leicester Highcross
✨Know the Company Values
Before your interview, take some time to really understand the company's values. They emphasise being consistently good and proud to serve. Think about how you can demonstrate these values through your past experiences and be ready to share specific examples.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to excel in customer service. Prepare to discuss situations where you've gone above and beyond for customers. Highlight any experience you have in high-volume food and drink settings, as this will resonate well with the interviewers.
✨Demonstrate Team Collaboration
Collaboration is key in this role. Be prepared to talk about how you've worked effectively within a team in the past. Share examples of how you’ve supported colleagues or contributed to a positive work environment, as this aligns with their mission of being good for both colleagues and customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about training opportunities or how they ensure a good work/life balance for their team. It’s a great way to show that you’re genuinely interested in being part of their community.