At a Glance
- Tasks: Lead a team to deliver amazing coffee and food experiences for our customers.
- Company: Join SOHO Coffee, a proud and passionate team dedicated to good vibes.
- Benefits: Enjoy flexible shifts, free meals, and opportunities for growth.
- Other info: Be part of a supportive community with real career progression opportunities.
- Why this job: Make a positive impact on customers' days while honing your leadership skills.
- Qualifications: Great people skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 € per hour.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time.
Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job
- Training & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and free drink whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
- Being part of a team who craft superb coffee, creating a memorable experience for our guests.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
SOHO Coffee Supervisor (Part Time) in Leicester employer: Leicester Highcross
SOHO Coffee is an exceptional employer that prioritises a positive work culture and employee well-being, offering flexible shift patterns to support a healthy work/life balance. With a strong commitment to training and development, our supervisors have ample opportunities for growth, as evidenced by our impressive statistic that 52% of our managers began as team members. Join us in crafting superb coffee and creating memorable experiences for our guests, all while being part of a supportive team that values good service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land SOHO Coffee Supervisor (Part Time) in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out SOHO's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be a Supervisor, think about how you can make someone's day better. Prepare examples of times you've gone above and beyond for customers – this will really impress them during your chat.
✨Tip Number 3
Be ready to showcase your teamwork! SOHO values collaboration, so come prepared with stories about how you've worked well with others. Highlighting your ability to support and lead a team will show you're a perfect fit for the role.
✨Tip Number 4
Don't forget to ask questions! At the end of your interview, ask about the team dynamics or how they celebrate successes. This shows you're keen to be part of the SOHO family and care about contributing to their good vibes.
We think you need these skills to ace SOHO Coffee Supervisor (Part Time) in Leicester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for coffee and customer service shine through! We want to see how excited you are about being part of our team and how you can contribute to making someone's day a little brighter.
Be Authentic:Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to show your true self in your application. Share your experiences and what makes you proud to serve – it’s all about being genuine!
Tailor Your Application:Make sure to align your skills and experiences with our company values. Highlight how you embody being consistently good and how you can bring that spirit to our team. A personalised application goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Leicester Highcross
✨Know the Company Values
Before your interview, take some time to really understand SOHO's values. They focus on being consistently good, proud to serve, and making a positive difference in customers' days. Think of examples from your past experiences that align with these values, as this will show you’re a great fit for their team.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate fantastic front-of-house skills. Prepare to discuss specific instances where you've gone above and beyond for customers. Highlight how you’ve created memorable experiences or resolved issues effectively, as this will resonate well with the interviewers.
✨Emphasise Team Collaboration
SOHO values teamwork, so be ready to talk about how you work well with others. Share stories that illustrate your ability to collaborate, support your colleagues, and contribute to a positive work environment. This will show that you can help foster the welcoming atmosphere they strive for.
✨Be Prepared for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a busy shift or dealing with a difficult customer. Practice your responses to these scenarios, focusing on how you would maintain high standards and ensure customer satisfaction while leading your team.
