Job Role:Welford’s Rangers Volunteer
Reports to:Lead Volunteer
Hours: Home matchdays only
Location:Mattioli Woods Welford Road Stadium, Leicester
Who we are:
Leicester Tigers is the foremost rugby union club in the country with silverware both in domestic and European competitions. Based at Mattioli Woods Welford Road, the largest designated club rugby stadium in England, and the most iconic home of the sport in this country, Leicester Tigers remains the most successful club in the history of a thriving, competitive and successful league structure.
Role Summary:
The Welford's Ranger Volunteer Scheme is a new initiative launching December 2026, aimed to enhance the supporter experience in and around the ground on a home matchday. You will play a pivotal part in making sure supporters have the best experience when visiting the stadium.Successful applicants will be a friendly face, welcome fans and help with any queries, or directional guidance from key locations and general information.
Main Tasks and Responsibilities:
- Welcome fans and visitors to the stadium in a friendly and enthusiastic manner to ensure fans have an unforgettable experience
- Provide clear directions and information to fans when required.
- Engage with fans and make them feel welcome throughout their visit
- Help supporters access our shuttlebus service to the ground from car parks
- Assist in directional guidance from nearby locations for supporters travelling to Mattioli Woods Welford Road Stadium
- Be alert to any issues or concerns and report them promptly to the appropriate staff member
- Be on hand to help supporters with accessibility requirements
Our Club Values:
• Selfless: Concerned with the needs and wishes of others, prioritising these over their own
• Honest: Truthful and fair, acting with integrity
• Tough: Demonstrating resilience, mental strength and the ability to endure difficulty
• Relentless: Determination and persistence in pursuit of a goal, refusing to give up despite difficulties or opposition
Leicester Tigers is an equal opportunities employer.We are committed to ensuring an inclusive recruitment process and will make reasonable adjustments for disabled applicants in accordance with the Equality Act 2010.If you require any reasonable adjustments during the recruitment process, please let us know.
Who we are looking for:
- A friendly, approachable and positive attitude (Essential)
- Excellent communication and interpersonal skills (Essential)
- Confident when speaking with a wide range of supporters of all ages (Essential)
- A willingness to help and go the extra mile for supporters e.g. helping supporters in taking photos (Essential)
- The ability to remain calm and helpful in a busy matchday environment (Essential)
- Reliable and punctual (Essential)
- A team player who upholds to the Club Values (Essential)
- Previous customer service or volunteering experience is helpful but not essential (Desirable)
Additional Requirements:
- Able to work at times and locations appropriate to their role (Essential)
- Must have the Right to Work in the United Kingdom (Essential)
- Able to commit to volunteering for the majority of home matchdays throughout the season
What you will receive in return:
- Entry to the game (One ticket per person)
- Matchday branded Welford's Rangers uniform
- Food & drinks voucher
- Play a pivotal part and contribute towards a positive matchday experience for supporters
- The Club will provide one professional reference for future employment
- Opportunity to obtain Spectator Safety Level 2 qualification
- Castore Club shop discount
- Exclusive offer at Jennos coffee Club site
- Reward system for length of service
How to apply:
Please complete an application form.
