Job Title: Casual Matchday Steward
Location: Mattioli Woods Welford Road
Reports to:Deputy Safety Officer
Contract Type: Zero hour agreement
Hourly Rate: National Minimum Wage
About us:
Leicester Tigers is the foremost rugby union club in the country with silverware both in domestic and European competitions.Based at Mattioli Woods Welford Road, the largest designated club rugby stadium in England, and the most iconic home of the sport in this country, Leicester Tigers remains the most successful club in the history of a thriving, competitive and successful league structure.
The Role:
The role of the Match Day Steward is to ensure that all visitors to Leicester Tigers experience a safe and enjoyable Match Day experience. Our Match Day Stewards will assist with the circulation of spectators, prevent overcrowding, reduce the incidence of disorder or incident and provide the means to investigate, report and take early action in an emergency (as per green guide). You will play a role in safeguarding the safety of spectators and staff to ensure the highest standards of safety.
Additional responsibilities include, but are not limited to:
- Promoting the health, safety and welfare of all spectators, other stewards, ground staff and themselves;
- Carrying out safety checks;
- Directing spectators who are entering or leaving the ground, to achieve an even flow of people to and from the viewing areas.
- Assisting in the safe operation of the stadium;
- Staffing entrances, exits and other strategic points;
- Recognising crowd conditions so to ensure the safe dispersal of spectators and the prevention of overcrowding, particularly on terraces or viewing slopes;
- Understanding key points connected to Counter Terrorism prevention and management;
- Assisting the emergency services as required;
- Undertaking specific duties in an emergency or as directed by the safety officer or the appropriate emergency safety officer; Providing basic emergency first aid;
- Responding to emergencies (such as the early stages of a fire), to raise the alarm and take the necessary immediate action;
- Treating all employees, stakeholders and customers with dignity and respect, ensuring the Tigers values and behaviours are always demonstrated;
- Carrying out any other duties and tasks required by management, which are within the post-holders capabilities.
- Upholding the Club’s values of: Selfless, Honest, Tough and Relentless.
Who we are looking for:
The successful candidate must be able to demonstrate an ability to actively and consistently exhibit the Club’s four key values:
Selfless: Concerned with the needs and wishes of others, prioritising these over their own
Honest: Truthful and fair, acting with integrity.
Tough: Demonstrating resilience, mental strength and the ability to endure difficulty.
Relentless: Determination and persistence in pursuit of a goal, refusing to give up despite difficulties or opposition.
Working in a fast-paced and high intensity environment, the successful candidate will need to have excellent communication skills, the ability to work well in a team and to create positive working relationships.
Essential:
- Available to work in the evenings and weekends where applicable (i.e. home fixtures)
- Eligible to work within the UK. You must bring your Passport / Birth Certificate upon interview.
Desirable:
- Experience within a similar role
- Previous stewarding experience
- First aid training
What you can expect in return:
- An exciting and challenging working environment in the world of sport.
- An opportunity to hone and develop customer service related skills.
How to Apply:
If you feel you have the qualities and experience we are looking for, please download and complete our application form and attach this to your application.
Please note, applications are monitored for this role on an ad-hoc basis. You may hear back from us throughout the season.
