Job Title: Casual Ticketing Assistant
Location: Mattioli Woods Welford Road
Reports to: Ticket Office Team Leader
Contract Type: Zero hour contract
Hourly Rate: National Minimum Wage
About us:
Leicester Tigers is the foremost rugby union club in the country with silverware both in domestic and European competitions. Based at Mattioli Woods Welford Road, the largest designated club rugby stadium in England, and the most iconic home of the sport in this country, Leicester Tigers remains the most successful club in the history of a thriving, competitive and successful league structure.
The Role:
Join our journey here at Leicester Tigers, England’s most supported and most successful rugby team. We are looking for a passionate and driven individual to work within the Ticket Office as a casual Ticketing Executive.
Duties & Tasks:
- Selling and administering match tickets and all other products which are on sale in the ticket office
- Arranging and distributing match day ticket collections to customers
- Answering any queries which customers may have either by telephone, e-mail or in person
- Dealing with customers in an efficient and courteous manner
- Working on match days and non-match day Saturdays as and when required. Match days can be Fridays, Saturdays or Sundays and at varying times)
- Carrying out any other duties and tasks required by management, which are within the post-holder’s capabilities
Who we are looking for:
The successful candidate must be able to demonstrate an ability to actively and consistently exhibit the Club’s four key values:
• Selfless: Concerned with the needs and wishes of others, prioritising these over their own
• Honest: Truthful and fair, acting with integrity
• Tough: Demonstrating resilience, mental strength and the ability to endure difficulty
• Relentless: Determination and persistence in pursuit of a goal, refusing to give up despite difficulties or opposition
Working in a fast-paced and high intensity environment, the successful candidate will need to have excellent communication skills, the ability to work well in a team and to create positive working relationships.
Skills / Experience:
Essential:
- Available to work in the evenings and weekends where applicable (e.g. home fixtures)
- Eligible to work within the UK. You must bring your Passport or Birth Certificate with you to interview
Desirable:
- Experience within a similar role
What you can expect in return:
- An exciting and challenging working environment in the world of sport
- An opportunity to hone and develop customer service related skills
Please note, applications for this role will be reviewed as and when they are needed.
