At a Glance
- Tasks: Support ICT systems and telecoms services for learners and staff at Leicester College.
- Company: Join the vibrant team at Leicester College, dedicated to tech support.
- Benefits: Competitive salary, plus additional MK allowance, and a permanent position.
- Other info: Dynamic role with opportunities for growth and collaboration across multiple sites.
- Why this job: Make a difference in education by enhancing tech experiences for students and staff.
- Qualifications: Technical support experience, preferably in education, with strong problem-solving skills.
The predicted salary is between 25757 - 27783 £ per year.
Salary
£25,757 - £27,783 per annum (Plus additional £3,000 market supplement)
Contractual hours
37
Basis
Full time
Package
Permanent
41 days holiday per annum
Local Government Pension Scheme
Discounted shopping
Wellbeing services
On-site nurseries
Cycle2work scheme
Excellent training and development opportunities
Job category/type
Support
Date posted
15/09/2025
Job reference
REQ
This is an opportunity for a highly motivated, customer focused Service Delivery Technician to join our ICT Service Delivery Support Team. The team provides support for ICT systems and telecoms services throughout the College, by working within the ITIL framework, to gain optimal value for its diverse user community of College learners and staff.
You will need to demonstrate proven technical support experience, preferably within an educational setting. You must have an analytical approach to problem solving and excellent customer service and communication skills. The ability to work independently and as part of a diverse technical team across multiple sites is also essential.
You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology. Experience of the following is also desirable: Office 365 & Microsoft Desktop Applications; Remote Support Technologies; and System Centre Service Manager.
You will have the following:
- A minimum of Level 2 qualifications in maths and English or equivalent.
- Level 4 Vocational Qualification or relevant experience in Service Desk
Interviews: Week Commencing 27 October 2025
We are one of the largest Further Education Colleges in the UK with more than 20,000 students studying with us on a wide range of courses. Our mission: Developing skills, supporting businesses, engaging communities, changing lives.
Leicester College is proud of its diverse workforce and welcomes applications from the whole community.
Leicester College is committed to safeguarding and promoting the wellbeing of our students, we expect all staff to share this commitment. Background checks including current and latest employer references and an enhanced DBS check will be required for this role.
If you decide to apply for this post, keep a copy of these details, as they will no longer appear on this web site once the post is closed.
Please note all vacancies close at midnight on the closing date specified.
We aim to complete shortlisting for this role within 5 days after the closing date. You will be contacted via the email address you provide on your application form as to the outcome of your application. Please remember to check your spam email box if you haven\'t heard from us.
Please ensure you complete in full all sections of the application form as we do not accept CVs or other forms of supplementary information.
Data Protection
Leicester College take the security of your data seriously and have internal policies and controls in place to ensure that your data is protected.
By entering your details you are allowing us to access and use the information you provide for recruitment purposes. We will not share your information with any third parties outside of our agreements.
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We will store your details for a period of 12 months, initially for use in the recruitment process and thereafter in an anonymised format to allow us to complete recruitment statistics. Your personal details will be deleted automatically once the data retention limit is reached.
For more information on how we use your information see our privacy statement.
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Service Delivery Technician in Leicester employer: Leicester College
Leicester College is an exceptional employer that prioritises the growth and development of its staff, offering a supportive work culture where innovation and collaboration thrive. As a Service Delivery Technician, you will benefit from competitive salaries, ongoing professional development opportunities, and the chance to make a meaningful impact on the educational experience of learners in a vibrant community setting. With a focus on customer service excellence and a diverse technical team, Leicester College provides a rewarding environment for those looking to advance their careers in ICT support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Technician in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or tech community. Attend local meetups or online webinars to get your name out there and learn about potential job openings.
✨Tip Number 2
Prepare for those interviews! Research Leicester College and understand their ICT systems. Be ready to discuss how your technical skills can enhance their service delivery and support their diverse user community.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past, especially in an educational setting. This will demonstrate your analytical approach and customer service focus.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Delivery Technician role. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Delivery Technician in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience, especially in educational settings. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Mac OS, and any relevant software.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your customer service skills can benefit our ICT Service Delivery Support Team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think analytically and come up with effective solutions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leicester College
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Mac Operating Systems. Be ready to discuss your experience with Audio Visual equipment and any remote support technologies you've used. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Customer Service Skills
Since this role is all about supporting users, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped someone understand a technical problem. This will highlight your ability to communicate clearly and empathetically.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your analytical approach to problem-solving. You might be asked to walk through how you would tackle a specific technical issue. Practise explaining your thought process step-by-step, as this will showcase your logical thinking and ability to work independently.
✨Familiarise Yourself with ITIL Framework
Since the team operates within the ITIL framework, it’s a good idea to have a basic understanding of its principles. Brush up on key concepts and be ready to discuss how you’ve applied them in previous roles. This will demonstrate your commitment to delivering optimal value in service delivery.
