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- Tasks: Join our matchday squad to ensure a safe and enjoyable experience for all fans.
- Company: Leicester City Football Club is a community-focused club with a rich history and commitment to excellence.
- Benefits: Flexible casual hours, training provided, and the chance to be part of a passionate team.
- Why this job: Make a real impact on matchdays while working in a vibrant football environment.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
- Other info: Be prepared to work evenings, weekends, and bank holidays during matchdays.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Kickstart your career at Leicester City Football Club as Support Steward!
Contract Type: Casual
Do you have the drive and passion to make a real impact at Leicester City Football Club?
About The Role & Who We’re Scouting
We’re on the lookout for passionate individuals to join our matchday squad at Leicester City Football Club. As a Support Steward, you’ll play a key role in the Club's matchday operations team, helping to deliver a safe and professional matchday operation for all LCFC supporters attending the King Power Stadium.
Your responsibilities will include:
- To work with supervisors & safety team to deliver their requirements in relation to their duties
- Be proactive in always delivering safety arrangements
- To assist with and be aware of the safety, security, and service needs of all spectators
- To ensure compliance with the conditions of entry as set out in the ground regulations and safety certificate, and any other conditions that may apply
- To control or direct spectators who are entering or leaving the ground, to help achieve a safe, even flow of people in, to and from the viewing areas
- To monitor crowd movements and density within viewing areas to prevent overcrowding
- To respond to conflict and, where appropriate, to alert the Ground Safety Officer
- To respond to incidents (such as the early stages of a disturbance, fire, a medical incident, or structural defect) to communicate to Stadium Control and to take the necessary immediate action
- To assist the emergency services as required
- To have the ability and resources to describe accurately and record the incidents that they have witnessed or experienced, for future reference or prosecution
- To be confident and competent in the use of technology and aids supplied by the Club, such as radios, tablets, megaphones, or body worn video etc.
- Attend a pre-match briefing prior to the King Power Stadium opening to the public
- Continuously monitor and report any issues or incidents through the match day lines of communication
- The delivery of a safe match day experience through an effective stewarding service
- Maintain a high standard of personal safety, customer service, and dress code throughout
- Understand the general Health and Safety requirements towards all categories of spectator (children and those with disabilities) including other members of staff
- To respond to issues around inclusion and discrimination in any form
- Ensure compliance with Ground Regulations
Whilst no previous experience is necessary and all training / qualifications will be provided, the ideal candidate will be confident in public-facing roles, have a passion for customer service, and understand the critical role that our matchday team has in promoting a safe environment for supporters, often in high-pressure situations.
If you’re excited about making a difference and contributing to the Club’s success, this could be the perfect opportunity for you!
Please note that matchdays typically fall on evenings, weekends, and bank holidays, so applicants must be prepared to work on such days/times.
About The Club
Leicester City Football Club has a rich and proud history – we’re more than just a football club; we’re a community. Formed in 1884, we’ve achieved incredible milestones, including becoming Premier League champions in 2016 and winning the FA Cup in 2021.
Our commitment to the local community, fans, and world-class experiences extends beyond the pitch. With the opening of our new state-of-the-art training ground in 2021, we continue to invest in our growth and success. Our team at Leicester City is more than just colleagues – we invite you to join our Club and experience the exciting opportunities of a life in the football industry!
One City. One Club. One Leicester.
Leicester City Football Club believes that football is for all, and we are committed to Diversity and Inclusion, where valuing the individual is our highest priority. We are working to see equality across all areas of the Club and welcome applications from all areas of the community.
If you have any requirements in regard to the recruitment process, please let us know; we are happy to support your needs.
Next Steps
We’ll be reviewing applications as and when they are submitted and invite shortlisted candidates for interviews, so don’t wait – if you think this role sounds like the right fit, apply today! We’re excited to hear from you and can’t wait to see how you’ll help us reach new heights.
Support Steward (Matchday Casual) employer: Leicester City Football Club (LCFC)
Contact Detail:
Leicester City Football Club (LCFC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Steward (Matchday Casual)
✨Tip Number 1
Familiarise yourself with Leicester City Football Club's values and mission. Understanding the club's commitment to community and safety will help you align your passion for customer service with their goals during interviews.
✨Tip Number 2
Prepare to discuss scenarios where you've demonstrated excellent customer service or conflict resolution skills. Even if you lack direct experience, think of examples from other roles or situations that showcase your ability to handle high-pressure environments.
✨Tip Number 3
Be ready to show your enthusiasm for football and matchday experiences. Expressing genuine excitement about being part of the matchday operations team can set you apart from other candidates.
✨Tip Number 4
Since the role requires working evenings, weekends, and bank holidays, be upfront about your availability. Showing flexibility and a willingness to commit to the matchday schedule will demonstrate your dedication to the role.
We think you need these skills to ace Support Steward (Matchday Casual)
Some tips for your application 🫡
Complete the Online Application Form: Make sure to fill out the online application form in full. Incomplete applications may not be reviewed, so take your time to provide all necessary information.
Highlight Relevant Skills: Emphasise any experience or skills that relate to public-facing roles, customer service, and safety awareness. Even if you lack direct experience, showcase your passion for these areas.
Show Your Enthusiasm: Express your excitement about the role and the club in your application. Mention why you want to work at Leicester City Football Club and how you can contribute to a safe matchday experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leicester City Football Club (LCFC)
✨Show Your Passion for Customer Service
As a Support Steward, your role revolves around ensuring a safe and enjoyable experience for fans. Be prepared to discuss your passion for customer service and how you can contribute to creating a welcoming atmosphere at the King Power Stadium.
✨Demonstrate Your Ability to Handle Pressure
Matchdays can be hectic, so it's crucial to show that you can remain calm and composed in high-pressure situations. Share examples from past experiences where you've successfully managed stressful scenarios, especially in public-facing roles.
✨Familiarise Yourself with Safety Protocols
Understanding safety regulations and emergency procedures is key for this role. Before the interview, brush up on general health and safety requirements, and be ready to discuss how you would respond to various incidents during a match.
✨Highlight Your Teamwork Skills
The role involves working closely with supervisors and other stewards. Emphasise your ability to collaborate effectively within a team, and provide examples of how you've contributed to team success in previous roles or activities.
