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- Tasks: Join our matchday squad as a Safety Steward, ensuring a safe experience for all fans.
- Company: Leicester City Football Club is a community-focused club with a rich history and commitment to excellence.
- Benefits: Flexible casual hours, training provided, and the chance to work in a vibrant sports environment.
- Why this job: Make a real impact on matchdays while being part of a passionate team in a dynamic setting.
- Qualifications: No experience needed; just bring your enthusiasm for customer service and public-facing roles.
- Other info: Be prepared to work evenings, weekends, and bank holidays during matchdays.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Kickstart your career at Leicester City Football Club as a Safety Steward!
Contract Type: Casual
Do you have the drive and passion to make a real impact at Leicester City Football Club?
About The Role & Who We’re Scouting
We’re on the lookout for passionate individuals to join our matchday squad at Leicester City Football Club. As a Safety Steward, you’ll play a key role in the Club's matchday operations team, helping to deliver a safe and professional matchday operation for all LCFC supporters attending the King Power Stadium.
Your responsibilities will include:
- To work with supervisors to deliver requirements in relation to duties
- Be proactive in always delivering safety arrangements
- To assist with and be aware of the safety, security, and service needs of all spectators
- To ensure compliance with the conditions of entry as set out in the ground regulations and safety certificate, and any other conditions that may apply
- To control or direct spectators who are entering or leaving the ground, to help achieve a safe, even flow of people in, to and from the viewing areas
- To monitor crowd movements and density within viewing areas to prevent overcrowding
- To identify and report potential hazards, for example trip hazards, defective services, or fire hazards
- To respond to conflict and, where appropriate, to alert the Ground Safety Officer
- To respond to incidents (such as the early stages of a fire, a medical incident, or structural defect) to communicate to Stadium Control and to take the necessary immediate action
- To undertake specific duties in an emergency or as directed by the Ground Safety Officer or the appropriate emergency services officer
- To assist the emergency services as required
- To have the ability and resources to describe accurately and record the incidents that they have witnessed or experienced, for future reference or prosecution
- To be confident and competent in the use of technology and aids supplied by the Club, such as radios, tablets, megaphones, or body worn video etc
- Attend a pre-match briefing prior to the King Power Stadium opening to the public
- Continuously monitor and report any issues or incidents through the match day lines of communication
- The delivery of a safe match day experience through an effective stewarding service
- Maintain a high standard of personal safety, customer service, and dress code throughout
- Understand the general Health and Safety requirements towards all categories of spectator (children and those with disabilities) including other members of staff
- To respond to issues around inclusion and discrimination in any form
- Ensure compliance with Ground Regulations
Whilst no previous experience is necessary and all training/qualifications will be provided, the ideal candidate will be confident in public-facing roles, have a passion for customer service, and understand the critical role that our matchday team has in promoting a safe environment for supporters, often in high-pressure situations.
If you’re excited about making a difference and contributing to the Club’s success, this could be the perfect opportunity for you!
Please note that matchdays typically fall on evenings, weekends, and bank holidays, so applicants must be prepared to work on such days/times.
About The Club
Leicester City Football Club has a rich and proud history – we’re more than just a football club; we’re a community. Formed in 1884, we’ve achieved incredible milestones, including becoming Premier League champions in 2016 and winning the FA Cup in 2021.
Our commitment to the local community, fans, and world-class experiences extends beyond the pitch. With the opening of our new state-of-the-art training ground in 2021, we continue to invest in our growth and success. Our team at Leicester City is more than just colleagues – we invite you to join our Club and experience the exciting opportunities of a life in the football industry!
One City. One Club. One Leicester.
Leicester City Football Club believes that football is for all, and we are committed to Diversity and Inclusion, where valuing the individual is our highest priority. We are working to see equality across all areas of the Club and welcome applications from all areas of the community.
If you have any requirements in regard to the recruitment process, please let us know; we are happy to support your needs.
Next Steps
We’ll be reviewing applications as and when they are submitted and invite shortlisted candidates for interviews, so don’t wait – if you think this role sounds like the right fit, apply today! We’re excited to hear from you and can’t wait to see how you’ll help us reach new heights.
Safety Steward (Matchday Casual) employer: Leicester City Football Club (LCFC)
Contact Detail:
Leicester City Football Club (LCFC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety Steward (Matchday Casual)
✨Tip Number 1
Familiarise yourself with Leicester City Football Club's values and mission. Understanding the club's commitment to safety and community will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This role requires a proactive approach to safety and service, so demonstrating your experience in public-facing roles will be beneficial.
✨Tip Number 3
Be ready to discuss your understanding of health and safety regulations, even if you haven't worked in a similar role before. Researching basic crowd management and safety protocols can give you an edge in conversations with hiring managers.
✨Tip Number 4
Prepare to demonstrate your ability to work under pressure. Matchdays can be hectic, so think of scenarios where you've successfully managed stress or conflict, as this will show your suitability for the fast-paced environment at the King Power Stadium.
We think you need these skills to ace Safety Steward (Matchday Casual)
Some tips for your application 🫡
Complete the Online Application Form: Make sure to fill out the online application form in full. Incomplete applications may not be reviewed, so take your time to provide all necessary information.
Highlight Relevant Skills: In your application, emphasise any experience or skills related to safety, customer service, or public-facing roles. Even if you lack direct experience, showcase your passion for ensuring safety and providing excellent service.
Demonstrate Your Passion: Express your enthusiasm for working at Leicester City Football Club. Mention why you want to be a Safety Steward and how you can contribute to creating a safe and enjoyable matchday experience for fans.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leicester City Football Club (LCFC)
✨Show Your Passion for Safety
Make sure to express your enthusiasm for ensuring the safety of spectators. Talk about why you believe safety is crucial in a matchday environment and how you can contribute to a positive experience for fans.
✨Demonstrate Customer Service Skills
Since this role involves interacting with the public, highlight any previous experience in customer service. Share examples of how you've handled difficult situations or provided excellent service to ensure a safe and enjoyable atmosphere.
✨Familiarise Yourself with Ground Regulations
Before the interview, take some time to understand the ground regulations and safety protocols that Leicester City Football Club follows. Being knowledgeable about these will show your commitment to the role and readiness to comply with safety standards.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as crowd control or responding to emergencies. Think through potential scenarios and prepare clear, calm responses that demonstrate your ability to act effectively under pressure.
