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- Tasks: Join our Fanstore squad and deliver excellent customer service to fans at Leicester City Football Club.
- Company: Leicester City FC is a community-focused club with a rich history and commitment to diversity.
- Benefits: Enjoy flexible working hours, including matchdays, and be part of an exciting football environment.
- Why this job: Make a real impact in a vibrant team while gaining experience in retail and e-commerce.
- Qualifications: Passion for customer service and flexibility in working hours are essential; no prior experience required.
- Other info: We welcome applications from all backgrounds and support diverse candidates throughout the recruitment process.
Casual Retail Assistant When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Kickstart your career Leicester City Football Club as a Casual Retail Assistant! Contract Type: Casual Do you have the drive and passion to make a real impact at Leicester City Football Club? About The Role & Who We’re Scouting We’re on the lookout for passionate and personable Retail Assistants to join our Fanstore squad at Leicester City Football Club on a casual basis. As a Retail Assistant, you’ll play a key role in the delivery of excellent customer service to all fans and visitors to the King Power Stadium Fanstore and/or Highcross Fanstore, and support colleagues across the E-Commerce and Warehousing teams where required. Depending on your deployment for work assignments, your responsibilities will include: Fanstore: * To provide excellent customer service at all times. * To maintain store standards and ensure all housekeeping and health and safety policies are adhered to. * Flexible to work in different departments as required. * To carry out duties either on the shop floor, till points, stock room or shirt printing area as directed by the supervisor/manager. * To be proactive in terms of duties, working on own initiative to identify and recommend improvements. * Ensure all till and cash handling procedures are carried out and followed as per company policy. * Offer full support to the management & supervisory team at all times to ensure the effective running of the store. * Must be flexible with regards to hours of work depending upon the needs of the business and including working matchdays/evenings. E-Commerce: * To process internet orders on a daily basis without delays. * Ensuring that a high standard of customer service is delivered at all times. * Answering the phone, emails and dealing with all customer enquiries. * Processing returns within the given time frame. * Maintains warehouse and office space in a neat and safe manner. * Picking and packing all internet orders whilst ensuring club standards are adhered to. * Sending out orders promptly and on a daily basis ensuring accuracy. * Ensuring that the Club’s health and safety policy is adhered to. Warehouse: * To ensure all stock is organised and stored away efficiently. * To regularly check stock levels to ensure the store system is constantly up to date. * To support the management & supervisory team to complete regular stock takes. * To ensure the shop floor replenishment is managed and efficient. * To ensure all regular storeroom standards are maintained and used to their maximum potential. * To ensure all deliveries are taken in, counted and stored. * To provide the management & supervisory team with all delivery paperwork. * To ensure all storeroom areas are in line with the Club’s Health & Safety policies. If you are looking for a flexible working arrangement and you\’re excited about making a difference and contributing to the Club’s success, this could be the perfect opportunity for you! About The Club Leicester City Football Club has a rich and proud history – we’re more than just a football club; we’re a community. Formed in 1884, we’ve achieved incredible milestones, including becoming Premier League champions in 2016 and winning the FA Cup in 2021. Our commitment to the local community, fans, and world-class experiences extends beyond the pitch. With the opening of our new state-of-the-art training ground in 2021, we continue to invest in our growth and success. Our team at Leicester City is more than just colleagues – we invite you to join our Club and experience the exciting opportunities of a life in the football industry! One City. One Club. One Leicester. Leicester City Football Club believes that football is for all, and we are committed to Diversity and Inclusion, where valuing the individual is our highest priority. We are working to see equality across all areas of the Club and welcome applications from all areas of the community. If you have any requirements in regard to the recruitment process, please let us know; we are happy to support your needs. Next Steps We’ll be reviewing applications as and when they are submitted and invite shortlisted candidates for interviews, so don’t wait – if you think this role sounds like the right fit, apply today! We’re excited to hear from you and can’t wait to see how you’ll help us reach new heights
Casual Retail Assistant employer: Leicester City Football Club (LCFC)
Contact Detail:
Leicester City Football Club (LCFC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant
✨Tip Number 1
Familiarise yourself with Leicester City Football Club's history and values. Understanding the club's culture will help you connect with the team during interviews and show your genuine passion for being part of their community.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in retail or fast-paced environments. Being able to demonstrate your ability to provide excellent service will make you stand out as a candidate.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours, especially on matchdays and evenings. Showing that you're adaptable and willing to meet the club's needs will be a big plus.
✨Tip Number 4
Consider visiting the Fanstore or engaging with the club's online presence before your interview. This will give you insights into their operations and allow you to ask informed questions, demonstrating your enthusiasm for the role.
We think you need these skills to ace Casual Retail Assistant
Some tips for your application 🫡
Complete the Online Application Form: Make sure to fill out the online application form in full. Incomplete applications may not be reviewed, so take your time to provide all necessary information.
Highlight Relevant Experience: When detailing your experience, focus on roles that showcase your customer service skills and ability to work in a team. Mention any previous retail or hospitality experience that aligns with the responsibilities of a Retail Assistant.
Show Your Passion for the Club: Express your enthusiasm for Leicester City Football Club in your application. Share why you want to work there and how you can contribute to the club's success and community spirit.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leicester City Football Club (LCFC)
✨Show Your Passion for Customer Service
As a Retail Assistant, your role revolves around providing excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or experiences.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working across different departments. Highlight any past experiences where you successfully adapted to new roles or responsibilities, especially in fast-paced environments.
✨Familiarise Yourself with the Club's Values
Leicester City Football Club values community and inclusivity. Research the club's history and recent achievements, and be ready to discuss how your personal values align with theirs during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer inquiries. Think of specific scenarios from your past work where you resolved issues effectively, and be ready to share those stories.
