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- Tasks: Lead the Welfare & Advice team to support vulnerable households with social welfare advice.
- Company: Join the UK's leading over-50s jobs board, dedicated to inclusivity and community support.
- Benefits: Enjoy flexible hybrid working, generous leave, and training opportunities.
- Why this job: Make a real impact in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Proven leadership skills, budget analysis, contract management, and project planning experience required.
- Other info: Diverse workforce commitment; recruitment process designed to be welcoming and fair.
The predicted salary is between 36000 - 60000 £ per year.
Join our Revenues, Benefits & Transactional Finance Service, jointly leading the city's Welfare & Advice team to support the most vulnerable households access support and citywide social welfare advice related support.
Within the wider Service are two support teams: The new Discretionary Awards Team delivering the Household Support Fund, Community Support Grants and this year help with rent and Council Tax, and the Welfare Rights Service, offering professional and technical social welfare benefit appeal representation. Both consist of two team leaders, each with a team of officers all working towards one common goal - ensuring that the delivery of an efficient, effective and customer focused service.
This is a permanent contract working 37 hours a week alongside the current Welfare & Advice Manager Wed-Fri. You'll have flexibility in hybrid working being both office based at City Hall or working remotely from home to suit your needs.
Your Role
Within this role, you'll act as a joint lead for the commissioning and delivery for citywide Social Welfare and Advice Related services. You'll be responsible for jointly managing two team leaders within the service; leading delivery of contracts, meeting policy aims, ensuring equitable access and fund dispersal, leading an ambitious programme of reform on how discretionary welfare benefits support are delivered, and resolving any issues which arise. As a key member of the RCS management team, reporting to the Head of Service, working alongside your job share partner Marie Galton. You'll liaise with colleagues across all levels of the service as well as colleagues across a range of internal and external stakeholders.
What you'll need
You'll be able to demonstrate that you have a natural talent for leading people. Using excellent budget analysis skills as well as your experience of contract management, policy drafting, project planning and leading people in rapidly changing business processes, you'll successfully oversee the strategic crisis support of the teams under your areas of responsibility. As a great team player, you'll develop positive trusting relationships within and outside the team, treating people with fairness and respect.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains.
Join us
We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible.
For an informal discussion about this post, please contact: James Rattenberry on james.rattenberry@leicester.gov.uk or call 0116 454 1616. Interview/assessments will take place on w/c 21st July 2025.
Welfare and Advice Manager employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
james.rattenberry@leicester.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare and Advice Manager
✨Tip Number 1
Familiarise yourself with the current social welfare policies and practices in Leicester. Understanding local issues and how they affect vulnerable households will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the welfare and advice sector. Attend local events or join online forums to connect with others in the field, which can provide insights and potentially lead to recommendations.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Think of specific examples where you've successfully led projects or initiatives, as this role requires strong people management skills.
✨Tip Number 4
Research the challenges currently faced by the Welfare & Advice team. Being able to articulate potential solutions or improvements during your interview will show your proactive approach and commitment to the role.
We think you need these skills to ace Welfare and Advice Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Welfare and Advice Manager position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Leadership Experience: Emphasise your natural talent for leading people in your CV and cover letter. Provide specific examples of how you've successfully managed teams, overseen projects, or improved processes in previous roles.
Showcase Relevant Skills: Make sure to include your budget analysis skills, contract management experience, and any relevant policy drafting or project planning expertise. Use bullet points to make these stand out in your CV.
Personalise Your Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for helping vulnerable households. Mention your understanding of social welfare and advice services to demonstrate your commitment to the role.
How to prepare for a job interview at Leicester City Council
✨Showcase Your Leadership Skills
As a Welfare and Advice Manager, demonstrating your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to building trust and fostering collaboration.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Be ready to discuss how your experience aligns with managing contracts, overseeing budget analysis, and implementing policy changes in a social welfare context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle crises. Think of scenarios where you've had to resolve conflicts or adapt to changing circumstances, and be prepared to explain your thought process.
✨Emphasise Your Commitment to Diversity
The organisation values a diverse workforce, so be sure to express your commitment to inclusivity. Share experiences where you've worked with diverse groups or contributed to creating an equitable environment in your previous roles.
