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- Tasks: Manage waste acceptance, customer payments, and administrative duties at our Trade Waste Facility.
- Company: Join a dynamic team providing essential waste services in Leicester, partnering with Biffa Leicester.
- Benefits: Enjoy flexible working, generous leave, and training opportunities, plus discounts on transport.
- Why this job: Make a positive impact on the community while developing valuable skills in a supportive environment.
- Qualifications: Strong customer service skills, cash handling experience, and proficient IT abilities required.
- Other info: Full-time role with a focus on work/life balance and a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
Full Time / 37 Hours Per Week / Permanent
Would you like to work in a fast-growing and dynamic service?
Waste Management provide a weekly recycling and waste collection service to households in the city of Leicester in partnership with Biffa Leicester. We have a Trade Waste Facility at our Gypsum Close site, which is a service for small and medium sized companies to bring their waste to site and dispose of it within the current regulations.
Join us and you\’ll have the opportunity to develop knowledge of the waste services we provide. You\’ll be a valued member of our small team and contribute to maintaining our excellent customer service provided to users and members of the public.
This is a Full-time position working 37 hours per week, covering Monday to Friday between 7:45 and 17:15. You\’ll be based at our Gypsum Close Trade Waste facility however may be required to work from other sites across the city.
What you\’ll be doing
You\’ll be responsible for the day-to-day acceptance of waste, taking payments from customers and daily operations of the council\’s weighbridge and trade waste facility. In addition, you\’ll carry out administrative duties that supports the wider waste services team. this includes managing resident bookings of clinical waste collections, administering the vehicle permit scheme, assessing resident requests for bins, and supporting the administration of the garden waste scheme. you\’ll undertake financial admin and support the wider team including maintaining databases and records.
What you\’ll need
You\’ll have strong customer service skills with experience of taking/handling cash payments. Using excellent verbal and written communication skills, you\’ll liaise with customers effectively whilst handling payments and when resolving and responding to a variety of enquiries. With strong organisational skills, you\’ll be able to work under pressure and in a fast-paced environment; ensuring telephone/email enquiries are answered in an efficient manner. You\’ll have proficient IT skills to carry out general administrative tasks and maintain databases accurately.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You\’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We\’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
We\’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That\’s why we\’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We\’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the \’our approach to recruitment\’ page.
For an informal discussion about this post please contact Ricky Andrew on 0116 454 3726
Assessment/Interviews will take place week commencing 1st of September
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Waste Management Officer employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste Management Officer
✨Tip Number 1
Familiarise yourself with the waste management services in Leicester. Understanding the local regulations and the specific services offered by the council will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service experience. Since this role involves direct interaction with customers, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past.
✨Tip Number 3
Brush up on your IT skills. The job requires maintaining databases and handling administrative tasks, so being comfortable with software and technology will give you an edge.
✨Tip Number 4
Prepare for situational questions. Think about scenarios where you had to work under pressure or manage multiple tasks simultaneously, as these are likely to come up during the interview process.
We think you need these skills to ace Waste Management Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Waste Management Officer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Customer Service Skills: Since strong customer service skills are essential for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to handle customer inquiries and payments effectively.
Showcase Organisational Abilities: Emphasise your organisational skills by detailing experiences where you successfully managed multiple tasks or worked under pressure. This will show that you can thrive in a fast-paced environment as required by the job.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about waste management and how you can contribute to the team. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Leicester City Council
✨Showcase Your Customer Service Skills
As a Waste Management Officer, you'll be interacting with customers regularly. Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills, especially when managing bookings and administrative tasks. Be ready to discuss how you prioritise tasks and manage your time effectively, particularly in a fast-paced environment.
✨Familiarise Yourself with Waste Management Regulations
Understanding the regulations surrounding waste management is crucial. Do some research on local waste disposal laws and practices. This knowledge will not only impress the interviewers but also show your commitment to the role.
✨Prepare for Financial Administration Questions
Since the position involves handling cash payments and financial admin, be prepared to answer questions about your experience with financial transactions. You might be asked to explain how you ensure accuracy and accountability in financial dealings.
