At a Glance
- Tasks: Support vulnerable households with accommodation and manage rent accounts effectively.
- Company: Join a dedicated team in the Homelessness Service within the Housing Division.
- Benefits: Generous leave, pension scheme, flexible working, and training opportunities.
- Other info: Enjoy hybrid working and a supportive environment with growth potential.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing or customer-focused roles, strong communication skills required.
The predicted salary is between 35412 - 38220 £ per year.
- Reference
- Description
Full Time / 37 Hours Per Week / Permanent.
A new and exciting role within the Homelessness Service in the Housing Division, working in the Temporary Accommodation Team.
The team delivers a customer‑focused service that supports vulnerable households to maintain their accommodation and move towards longer‑term housing solutions.
This is a full‑time permanent position working 37 hours per week Monday to Friday.
You will have flexibility in hybrid working (office based at the Dawn Centre or remote from home).
You must work a minimum of three days from a non‑home location and travel across the city for home visits.
- What You’ll Be Doing
- Create and terminate rent accounts, collect rent, and monitor Housing Benefit claims to maximise income for the authority.
- Manage temporary accommodation rent accounts from set‑up to closure, ensuring accurate records.
- Recover outstanding arrears and agree sustainable repayment arrangements with residents.
- Monitor Housing Benefit and Universal Credit claims, conduct affordability assessments, and provide income‑maximisation advice.
- Conduct home visits, discuss rent accounts with residents, and take appropriate action when repayment agreements are not adhered to.
- Collaborate with internal teams and external partners to provide holistic support and maintain accurate reporting records.
- What You’ll Need
- Experience working in housing, homelessness, income management, welfare benefits or a similar customer‑focused environment.
- Strong understanding of Housing Benefit, Universal Credit and/or rent account management.
- Excellent communication, negotiation, problem‑solving, and organisational skills.
- Ability to work independently, manage a varied caseload, and remain resilient under pressure.
- Compassionate, enthusiastic, and committed to delivering high‑quality, customer‑focused service to homeless and vulnerable households.
- Potential or experience in coordinating or managing a team.
- Willingness to undergo an Enhanced DBS check.
- What We Can Offer You
- Generous annual leave, membership in the Local Government Pension Scheme and flexible working options.
- Opportunities for training and development.
- Flexible benefits such as discounts on city buses and trains.
- Benefits calculator available for illustrative value.
- Region
- Central
- Location
- Hybrid working – Home and Leicester City Offices
- Salary
Package
- Total benefit value (including pension contribution and full holiday entitlement): £52,115
- Contractual hours
- Basis
- Full time
- #J-18808-Ljbffr
Temporary Accommodation Income Officer employer: Leicester City Council
Leicester City Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Trainee Accountant, you will benefit from a structured training programme, mentorship, and the opportunity to work on real projects while enjoying flexible working arrangements and generous annual leave. With a clear pathway to a permanent qualified accountant role, this position not only provides valuable experience but also fosters ambition and leadership in the finance sector.
