At a Glance
- Tasks: Manage parking and traffic operations, making key decisions and providing customer service.
- Company: Leicester City Council, dedicated to improving community transport.
- Benefits: Generous annual leave, pension scheme, training opportunities, and flexible benefits.
- Other info: Join a diverse team committed to a healthy work/life balance.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 28598 - 31022 £ per year.
Are you interested in working with Parking and Moving Traffic? Do you have the relevant skills to improve transport reliability, journey times and to encourage sustainable travel by working in partnership with our on street civil enforcement team? Come and play an active role where you will make major decisions for all parking and moving traffic operations. These decisions cover a wide specialist’s area and can relate to a range of matters. Examples include ensuring procedures meet the required standards, providing positive customer services and making technical decisions on a parking ticket or a penalty charge notice for a moving contravention.
To meet these requirements, you will work with a small team in Parking & Moving Traffic and will require considerable level of technical knowledge and understanding of notice processing. This role works 5 days a week in our City Hall office, Monday to Friday.
What You’ll Be Doing
- You will be the first point of contact, and monitor and review all challenges and representations from the issuance of Penalty Charge Notices and Parking Notices in relation to on street parking and moving traffic.
- You will also follow up and enforce outstanding payments, make decisions on representations made by motorists, and attend adjudication hearings representing the City Council’s interests.
- You will play an active role in handling complex cases where you be required to investigate and provide clear evidence-based explanations of decisions both directly to the motorist in their challenges and representations and at formal hearings.
- You’ll liaise with the General Public, Senior Management, Elected Members, and other agencies in relation to debt collection.
- You’ll attend weekly team meetings and Adjudication hearings at the Traffic Penalty Tribunal.
What You’ll Need
- You’ll have substantial experience in customer care and/or direct contact with the public including complaints and enquiries.
- With experience of attending meetings with the public and other professional bodies, you’ll be able to persuade, and negotiate.
- Your intuitive personality and knowledge will allow you to confidently investigate challenges and representations and follow this up by making decisions and proposing resolutions.
- You'll be able to deal with emotional customers with compassion and assertiveness whilst maintaining a professional manner.
- Leading by example, you’ll be willing to adopt a simple, non-bureaucratic approach in everything you do and be keen to join a culture of trust, honesty and be receptive to challenges.
What We Can Offer You
- As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.
- You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme.
- We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.
- In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate.
Join us. We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.
For an informal discussion about this post, please contact: Kirti Patel-Sidat at Kirti.Patel-Sidat@leicester.gov.uk.
Interviews / Assessments will take place on week commencing 24th of August.
Region: Central
Location: City Hall
Salary: GBP 28,598 - GBP 31,022 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP 42,300.95
Contractual hours: 37
Basis: Full time, Full Time / 37 hours per week / Permanent
Technical Officer for Parking and Moving Traffic in Leicester employer: Leicester City Council
Leicester City Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Trainee Accountant, you will benefit from a structured training programme, mentorship, and the opportunity to work on real projects while enjoying flexible working arrangements and generous annual leave. With a clear pathway to a permanent qualified accountant role, this position not only provides valuable experience but also fosters ambition and leadership in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Officer for Parking and Moving Traffic in Leicester
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We think you need these skills to ace Technical Officer for Parking and Moving Traffic in Leicester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Leicester City Council, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Research and Reflect:Before you hit 'submit,' spend some time digging into Leicester City Council. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Leicester City Council
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Leicester City Council.
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