At a Glance
- Tasks: Support Leicester City Council users with IT issues and ensure smooth operations.
- Company: Join a dynamic team at Leicester City Council, making a difference in the community.
- Benefits: Competitive salary, generous holiday entitlement, and pension contributions.
- Other info: Full-time, permanent position with opportunities for growth and development.
- Why this job: Be part of a vital role that enhances technology use across the city.
- Qualifications: Experience in IT support, problem-solving skills, and knowledge of Windows systems.
The predicted salary is between 31725 - 38775 £ per year.
We are seeking a Support Officer to support all Leicester City Council users. The post will use a wide range of systems knowledge and skills in operating a range of applications and hardware to resolve service calls as quickly as possible to enable the customer to continue to deliver their business service.
This role requires someone that is experienced in rolling out IT equipment, a problem solver who can quickly establish the cause of the issue through appropriate questions and enable a solution as quickly as possible, whilst always delivering a high level of diplomacy, confidence and customer care. This is a full time, permanent position working 37 hours a week. You’ll be based at City Hall; however, you’ll be required to travel across the city to visit multiple sites to conduct work.
What You’ll Be Doing
- You’ll bring hands-on experience of supporting and implementing client hardware and technology solutions, with the confidence to troubleshoot issues and provide excellent user support.
- You’ll be comfortable planning and coordinating hardware and software upgrades, ensuring systems remain up to date, secure and fit for purpose.
- A strong technical background is essential, including experience configuring, testing, deploying and installing devices, solutions, upgrades and patches.
- You’ll have a solid understanding of data protection, cyber security and best practice system management, ensuring the integrity and security of organisational information at all times.
- We’re looking for someone with a logical and methodical approach to problem solving, who enjoys getting to the root cause of technical issues and delivering effective resolutions.
- Just as importantly, you’ll be adaptable and flexible in your approach, able to respond to changing priorities and support a wide range of technology-related activities across the organisation.
What You’ll Need
- Experience of working in an IT desktop support role within a large organisation.
- You’ll be confident in supporting Windows 10/11, Networking fundamentals, MS Team, MFA, Active Directory, Anti-Virus, SCSM and O365.
- Rolling out laptops, desktops and tablets to a large organisation.
- Using your experience of ITIL Incidents, Service Request, Problems and Change management and of imaging laptops, desktops and tablets using Microsoft Service Configuration Manager (SCCM) to help support our employees.
- Due to the nature of this role, you’ll be subject to a full driving licence and will be able to drive (for DDA requirements, options can be discussed).
For an informal discussion, or further information regarding this job please contact Simon Isherwood via email on: simon.isherwood@leicester.gov.uk. Interviews will take place on week commencing 24th of August.
Support Officer in Leicester employer: Leicester City Council
Leicester City Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Trainee Accountant, you will benefit from a structured training programme, mentorship, and the opportunity to work on real projects while enjoying flexible working arrangements and generous annual leave. With a clear pathway to a permanent qualified accountant role, this position not only provides valuable experience but also fosters ambition and leadership in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer in Leicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Leicester City Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Leicester City Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Leicester City Council!
✨Direct Apply to Leicester City Council
Let's not forget to apply directly through the Leicester City Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Officer in Leicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Leicester City Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Leicester City Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Leicester City Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
