At a Glance
- Tasks: Lead a dedicated team to deliver top-notch repairs and customer service across the city.
- Company: Join a supportive council team focused on community improvement.
- Benefits: Enjoy flexible working, generous leave, and a comprehensive benefits package.
- Other info: Access to training opportunities and a diverse, inclusive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 42839 - 46142 € per year.
Full Time / 37 Hours Per Week / Permanent. Join our well established and fantastic team who are dedicated to achieving right first‑time service to all customers across the city. Managed by a Repairs Manager, you’ll be part of a supportive and welcoming team. Leading by example, you’ll promote an ethos within the team and with colleagues which displays the Council's visions and values. Development of our employees is at the heart of what we do; we believe in growing our own. This means you’ll have access to training and development opportunities which will support you to thrive in your role. This is a full‑time, permanent position working 37 hours per week. Hours will be flexible; however you may be required to work occasionally outside of normal working hours including evenings and weekends. These hours would be agreed in advance and implemented on a rota basis. You’ll also be required to participate in a Duty Manager call‑out rota, which will also be agreed in advance and implemented on a rota basis. We promote agile working, where you’ll be able to work from home and various sites around the city.
Region: Central Location: Hybrid working - Home and Leicester City Offices
Salary: GBP 42,839 - GBP 46,142 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP 62,918
Contractual hours: 37 Basis: Full time
What You’ll Be Doing
As well as management responsibility, you’ll deal with complex operational problems, giving technical advice and providing on‑site support to staff as necessary. Using your experience in building construction and maintenance work you’ll undertake pre and post property inspections and produce reports required including specifications, risk assessments, method statements and other associated paperwork to ensure that approved standards of repairs are met within defined timescales, whilst maximising output in a customer focused environment.
What You’ll Need
Understanding the importance of putting the customer first you’ll have experience of working in a customer focused environment. Being able to manage professional staff. Understanding the pressures and demands placed on your teams roles offering support, direction and guidance. While also demonstrating managerial skills and experience to create innovative and efficient processes.
What We Can Offer You
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate.
Join us We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.
For a chat about this post, please feel free to contact Rob Pallatt at rob.pallatt@leicester.gov.uk Interviews will take place week commencing 1st June 2026.
Repairs Team Leader in Leicester employer: Leicester City Council
Join a supportive and welcoming team dedicated to delivering exceptional service across Leicester. With a strong focus on employee development, we offer extensive training opportunities and a flexible work environment that promotes a healthy work/life balance. Enjoy generous benefits, including a competitive salary, pension scheme, and various flexible perks, all while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Team Leader in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Council's values and how they align with your own. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in customer service and team management can shine through in your answers.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams and tackled complex problems in the past. This is your chance to demonstrate that you can lead by example.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position.
We think you need these skills to ace Repairs Team Leader in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Repairs Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:Since this role involves managing a team, don’t forget to include examples of your leadership experience. We want to see how you've supported and guided teams in the past, so share those stories!
Be Customer-Focused:Remember, putting the customer first is key! Include any relevant experiences where you've successfully dealt with customer needs or resolved issues, as this will resonate well with our ethos.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our fantastic team!
How to prepare for a job interview at Leicester City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of building construction and maintenance work. Be ready to discuss your experience with complex operational problems and how you've provided technical advice in the past. This will show that you’re not just a leader, but also someone who understands the nitty-gritty of the role.
✨Customer First Mindset
Since this role is all about putting the customer first, think of examples where you've gone above and beyond for customers in previous jobs. Prepare to share these stories during the interview to demonstrate your commitment to customer service and how you can lead your team to do the same.
✨Show Your Leadership Skills
Be ready to talk about your managerial experience. Think of specific instances where you’ve supported your team through challenges or implemented innovative processes. Highlighting your ability to guide and motivate others will be key to showing you’re the right fit for leading the Repairs Team.
✨Flexibility is Key
Since the job involves flexible working hours and being part of a Duty Manager call-out rota, be prepared to discuss your availability and willingness to adapt. Show that you understand the demands of the role and are ready to step up when needed, whether it’s evenings, weekends, or on-site support.
