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- Tasks: Support tenants with welfare benefits and help them manage their rent payments.
- Company: Join a dedicated team making a real difference in Leicester's housing sector.
- Benefits: Enjoy flexible working, generous leave, and a comprehensive benefits package.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a positive impact on people's lives while developing your skills.
- Qualifications: Strong communication and IT skills, with a passion for helping others.
The predicted salary is between 35412 - 38220 £ per year.
Full Time / 37 Hours per week / 12 Month Fixed Term. Play a key role in making a difference to the lives of thousands of tenants in Leicester. Join our Income Management Team as a Rent Management Advisor within the Housing Division. The team is large and works in a highly pressurised environment. We maximise the rental income for the authority by supporting customers affected by the Welfare Reform and the introduction of Universal Credit to help sustain their Council tenancies. The full‑time, fixed‑term position works 37 hours per week for 12 months to cover maternity leave. This role offers the flexibility in hybrid working, working remotely from home or in City Hall. Due to our new ways of working policy you will be required to work from a non‑home based location a minimum of two days a week.
Region: Central
Location: Hybrid working – Home and Leicester City Offices
Salary: GBP 35,412 – GBP 38,220 Per Year (pro‑rata for part‑time vacancy)
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP 52,115
Contractual hours: 37
Basis: Full time
What You'll Be Doing
- You’ll provide welfare benefit and income maximisation service to support customers and assist them with welfare benefit claims, applications for grants and other benefits that will assist tenancy sustainment. This includes visiting tenants in their own homes and conducting office interviews.
- You’ll increase customers’ financial capability through education, awareness, and motivation to enable customers to manage their own benefit claims and rent payments.
- Additionally, you’ll provide a customer‑focused and responsive service to achieve high standards of customer care and help sustain, support, and maintain tenancies by providing advice and referring vulnerable individuals to appropriate support agencies.
What You'll Need
- Using excellent communication skills you’ll support a wide range of customers, including vulnerable people who may have complex needs, with management of benefit claims.
- You’ll have sound IT skills to update databases and maintain records.
- You’ll have strong assessment skills to manage cases, assess outcomes and enable the impact of welfare reform to be assessed.
- With tact and diplomacy, you’ll confidently resolve difficult and challenging situations.
- Using motivational and negotiation skills, you’ll encourage customers to manage their own benefit claims and rent payments.
What We Can Offer You
- As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.
- You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.
- We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.
- In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate.
Join us. We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
For an informal chat about this post, please contact Luc Malherbe at luc.malherbe@leicester.gov.uk.
Interviews will take place w/c 8th June 2026.
Rent Management Advisors in Leicester employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Management Advisors in Leicester
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Leicester City Council and their approach to housing. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a diverse range of customers, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved challenging situations. This will highlight your ability to handle the pressures of the role and support vulnerable individuals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Rent Management Advisors in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Rent Management Advisor. We want to see how you can make a difference in the lives of tenants, so don’t hold back!
Showcase Your Communication Skills: Since you'll be working with a diverse range of customers, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you've successfully supported individuals, especially those with complex needs.
Highlight Your IT Proficiency: We need someone who can manage databases and maintain records efficiently. Be sure to mention any relevant IT skills or software you’re familiar with that would help you excel in this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our Income Management Team.
How to prepare for a job interview at Leicester City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Rent Management Advisor. Familiarise yourself with welfare benefits, Universal Credit, and how they impact tenants. This knowledge will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since you'll be working with a diverse range of customers, practice articulating your thoughts clearly and empathetically. Think of examples where you've successfully communicated complex information to someone who may not have understood it initially. This will demonstrate your ability to connect with vulnerable individuals.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle challenging situations, such as a tenant struggling with their benefits. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.