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- Tasks: Support customers with welfare benefits and help sustain their tenancies.
- Company: Join a dedicated Income Management Team within the Housing Division.
- Benefits: Enjoy flexible working, generous leave, and training opportunities.
- Other info: Hybrid working model with a focus on work/life balance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication and IT skills, with a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Join our Income Management Team as a Rent Management Advisor, within the Housing Division. The team is large and works within a highly pressurised environment. We maximise the rental income for the authority by supporting customers affected by the Welfare Reform and introduction of Universal Credit to help sustain their Council tenancies.
The full-time, fixed term position works 37 hours per week (for 12 months to cover maternity leave). This role offers flexibility in hybrid working, working remotely from home or in City Hall. Due to our new ways of working policy, you'll be required to work from a non-home based location a minimum of two days a week.
What you'll be doing
- You’ll provide welfare benefit and income maximisation service to support customers and assist them with welfare benefit claims, applications for grants and other benefits that will assist tenancy sustainment. This includes visiting tenants in their own homes and conducting office interviews.
- You’ll increase customers' financial capability through education, awareness, and motivation to enable customers to manage their own benefit claims and rent payments.
- You’ll provide a customer focused and responsive service to achieve high standards of customer care and help sustain, support, and maintain tenancies by providing advice and referring vulnerable individuals to appropriate support agencies.
- Using excellent communication skills, you’ll support a wide range of customers, including vulnerable people, who may have complex needs, with management of benefit claims.
- You’ll have sound IT skills to update databases and maintain records.
- You’ll have strong assessment skills to manage cases, assess outcomes and enable the impact of welfare reform to be assessed.
- With tact and diplomacy, you’ll confidently resolve difficult and challenging situations.
- Using motivational and negotiation skills, you’ll encourage customers to manage their own benefit claims and rent payments.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate.
Rent Management Advisor in Leicester employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Management Advisor in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare benefits and tenancy support. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, share examples of how you've successfully helped customers in challenging situations. This will demonstrate your ability to handle the pressures of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Rent Management Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Rent Management Advisor. We want to see how you can contribute to our Income Management Team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role involves supporting a diverse range of customers, it’s crucial to demonstrate your excellent communication skills in your application. Share examples of how you've effectively communicated with others, especially in challenging situations.
Highlight Your IT Proficiency: We need someone who can handle databases and maintain records efficiently. Make sure to mention any relevant IT skills or software you’re familiar with, as this will show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Leicester City Council
✨Know Your Stuff
Make sure you understand the ins and outs of welfare benefits and Universal Credit. Brush up on the latest changes in legislation and how they affect tenants. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about the challenges customers face.
✨Showcase Your Communication Skills
Since you'll be dealing with a diverse range of customers, practice articulating your thoughts clearly and empathetically. Think of examples where you've successfully communicated complex information to someone who might not have understood it at first. This will demonstrate your ability to connect with vulnerable individuals.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to resolve difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your assessment skills and how you can tactfully handle challenging cases.
✨Be Ready for Role-Play
Expect some role-play during the interview to assess your negotiation and motivational skills. Practise how you would encourage a tenant to manage their own benefit claims. This is a great opportunity to showcase your approach to customer care and support.