At a Glance
- Tasks: Register key life events and provide exceptional customer service in a vibrant team.
- Company: Join a dynamic Registration Services Team in the historic Town Hall, Leicester.
- Benefits: Generous leave, pension scheme, and opportunities for skill development.
- Other info: Flexible benefits and a focus on work/life balance.
- Why this job: Make a real difference at life's important moments while enjoying a supportive work environment.
- Qualifications: Strong attention to detail, excellent communication skills, and ability to handle pressure.
The predicted salary is between 28598 - 31022 £ per year.
Full Time / 37 Hours Per Week / Permanent. Join our dynamic and vibrant Registration Services Team to provide a professional and customer focused approach to frontline service meeting the needs of our customers at life's key moments. You will be based at our registration office in Town Hall, one of the oldest buildings within Leicester City. The role offers no hybrid working and requires presence at the office. The position involves working on a rota basis to cover service needs on weekends and bank holidays.
What You'll Be Doing
- Register births, deaths and still-births and conduct and register marriages and civil partnerships.
- Answer complex queries from the public via email and phone.
- Perform ceremonies in accordance with statutory and corporate requirements.
- Carry out general administrative tasks, take payments and produce legal documents (e.g., marriage, birth or death certificates).
- Retrieve archives, climbing steps and/or ladders as required.
What You'll Need
- Remain calm under pressure and adapt to changes in duties at very short notice.
- Have excellent attention to detail, accuracy and organisational skills to meet strict deadlines and appointments.
- Strong IT skills for administrative tasks.
- Legible handwriting for legal documents.
- Proficient interpersonal skills, communicating with people from all backgrounds and maintaining customer privacy, confidentiality and protection of sensitive data.
- Experience training staff to deliver high standard customer service and handle contentious situations.
- Ability to climb steps and/or ladders for retrieving archives.
- Subject to a basic DBS check.
What We Can Offer You
- Work environment encouraging healthy work/life balance.
- Generous annual leave and membership of the Local Government Pension Scheme.
- Opportunities for skill and expertise development through training and development programmes.
- Flexible benefits, including discounts on city buses and trains.
- Benefits calculator available on website.
Salary and Benefits
Salary: £28,598 - £31,022 Per Year (pro rata for part time hours). Total benefit value (includes pension contribution and full holiday entitlement): £42,300.
Location: Town Hall, Leicester – central location.
Open Until: Assessments will take place week commencing the 6th July, followed by interviews for successful candidates week commencing 13th July 2026.
Registration Officer (General) in Leicester employer: Leicester City Council
Join our esteemed Registration Services Team at the historic Town Hall in Leicester, where we pride ourselves on delivering exceptional customer service during life's pivotal moments. As a Registration Officer, you will benefit from a supportive work environment that promotes a healthy work/life balance, generous annual leave, and opportunities for professional development through tailored training programmes. With a commitment to employee well-being and a vibrant workplace culture, we offer a unique chance to make a meaningful impact in the community while enjoying flexible benefits and a competitive salary.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer (General) in Leicester
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Leicester City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Leicester City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Registration Officer (General) in Leicester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Leicester City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Leicester City Council
✨Get to Know Public Sector Values
Before your interview with Leicester City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Leicester City Council.
