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- Tasks: Support tenants and residents to create safer neighbourhoods in Leicester.
- Company: Leicester City Council, dedicated to improving community living.
- Benefits: Generous leave, pension scheme, flexible working, and training opportunities.
- Other info: Join a diverse team committed to community welfare and personal development.
- Why this job: Make a real difference in people's lives while enjoying a healthy work/life balance.
- Qualifications: Experience in social housing or public service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Full Time / 37 Hours Per week / Permanent
Play a key role in supporting the tenants, leaseholders and residents of Leicester to provide a better and safer neighbourhood. Join our dedicated team working to maintain Leicester City Council's high quality, local tenancy, and estate management services. In this rewarding role, you’ll keep up to date with initiatives, legislation, and standards. You’ll liaise with Councillors, Police, Health Workers, and other council departments to be a visible presence for tenants, leaseholders and residents providing advice, information and reports on all housing matters.
This is a full time, permanent position working 37 hours a week Monday to Friday. You may occasionally have to work outside normal office hours from a variety of locations to conduct house visits and attend meetings. You’ll have flexibility in hybrid working being both office based, at Leicester office or working remotely from home to suit the needs of the service.
What you’ll be doing:
- Carrying out welfare visits, identify, assess, and assist vulnerable tenants to sustain tenancies. This could be in relation to concerns of safeguarding or tenants who have disabilities and additional needs.
- Prepare action plans, refer, and liaise with supported agencies, including arranging case conferences.
- Carry out inspections and, where applicable, issue warning letters when tenants are not complying.
- Deal with challenging behaviours from tenants who may have substance misuse issues or are facing difficult circumstances.
- Proactively ensure compliance with legislation including participating in fire inspections, fire risk assessments and fire audits; coordinate remedial works and update and maintain database records.
What you’ll need:
- Experience in social housing/welfare, or environment with experience working with the public and managing sensitive and sometimes difficult situations.
- Confident in providing accurate advice on tenancy and property rights.
- Excellent verbal communication skills to raise awareness and work closely with tenants, repairs services and customer services to deliver an effective service.
- Resilient with strong interpersonal skills to engage with tenants and build a trusting relationship.
What we can offer you:
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate.
Join us. We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page. If you’d like a chat about this post, please feel free to contact Peter Ababio at Peter.Ababio@leicester.gov.uk
Neighbourhood Housing Officer in Leicester employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Leicester City Council and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Neighbourhood Housing Officer, especially your skills in dealing with challenging situations.
✨Tip Number 3
Show off your soft skills! In this role, you'll need to build trust with tenants and work closely with various stakeholders. Be ready to share examples of how you've successfully navigated sensitive situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Housing Officer in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing or welfare. We want to see how your skills align with the role of Neighbourhood Housing Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent verbal communication skills. Use your application to illustrate how you’ve effectively communicated with tenants or managed sensitive situations in the past.
Highlight Resilience and Interpersonal Skills: We’re looking for someone who can handle challenging behaviours and build trusting relationships. Share specific instances where you’ve shown resilience and successfully engaged with difficult situations or individuals.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding opportunity. Plus, it’s super easy!
How to prepare for a job interview at Leicester City Council
✨Know Your Stuff
Make sure you’re up to date with the latest housing legislation and local initiatives in Leicester. Research the council's current projects and challenges, so you can discuss how your experience aligns with their goals.
✨Showcase Your People Skills
As a Neighbourhood Housing Officer, you'll be dealing with a variety of people, including vulnerable tenants. Prepare examples of how you've successfully managed sensitive situations or built trust with clients in the past.
✨Be Ready for Real Scenarios
Expect situational questions that assess your problem-solving skills. Think about challenging behaviours you might encounter and how you would handle them. Practising these scenarios can help you respond confidently during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and helps you understand how you can contribute to the team and the community.