At a Glance
- Tasks: Manage rent arrears, support customers, and prepare court cases in a hybrid role.
- Company: Join a supportive organisation committed to diversity and community.
- Benefits: Generous leave, pension scheme, flexible working, and training opportunities.
- Other info: Enjoy a healthy work/life balance in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 35412 - 38220 € per year.
Position: Full Time (37 hours per week) or Part Time (30 hours per week) – Permanent
Location: Hybrid – Home and Leicester City Offices
Salary: GBP 35,412 – 38,220 per year (pro rata for part time hours)
Package: Total benefit value: GBP 52,115
What You'll Be Doing
- You will enforce tenancy conditions related to rent arrears, recover and manage debt, and prepare cases for County Court possession hearings.
- You will provide an income maximisation service, signpost customers to specialist support, conduct home interviews, and work with the Housing system to update databases and prepare reports.
What You'll Need
- Experience in Housing Management or Rent Recovery environments
- Excellent communication skills, especially with vulnerable customers and those with complex needs
- Proficient IT skills – updating Housing system databases, maintaining records, and preparing reports
- Ability to resolve difficult situations with tact and diplomacy
- Strong numeracy skills for negotiating rent payment arrangements and resolving account problems
What We Can Offer You
- Generous annual leave and membership of the Local Government Pension Scheme
- Flexible working options and a healthy work/life balance
- Training and development opportunities to grow your skills
- Flexible benefits including discounts on city buses and trains
- A supportive, inclusive workplace that values diversity
Join Us
We are committed to building a diverse and highly talented workforce that reflects Leicester’s community.
Income Management Officer in Leicester employer: Leicester City Council
As an Income Management Officer, you will thrive in a supportive and inclusive workplace that prioritises employee well-being and professional growth. With flexible working options and generous benefits, including membership in the Local Government Pension Scheme, you will have the opportunity to make a meaningful impact in the community while enjoying a healthy work/life balance. Join us in Leicester, where your skills will be valued, and your contributions will help shape a diverse workforce that reflects our vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and rent recovery. Think about your past experiences and how they relate to the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your IT skills! Be ready to discuss your experience with housing systems and database management. Bring examples of reports you've prepared or how you've used technology to improve processes in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission of supporting the community.
We think you need these skills to ace Income Management Officer in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Housing Management or Rent Recovery. We want to see how your skills match what we’re looking for, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since you'll be working with vulnerable customers, it’s crucial to demonstrate your excellent communication skills. Use examples in your application that show how you’ve successfully navigated complex situations with tact and diplomacy.
Highlight Your IT Proficiency:We need someone who can handle our Housing system databases like a pro! Make sure to mention any relevant IT skills you have, especially if you've updated databases or prepared reports in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Leicester City Council
✨Know Your Stuff
Make sure you understand the key responsibilities of an Income Management Officer. Brush up on tenancy conditions, rent arrears recovery, and the court process. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since you'll be working with vulnerable customers, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past. This will highlight your ability to connect with people from diverse backgrounds.
✨Get Tech-Savvy
Proficiency in IT is a must for this role. Familiarise yourself with housing management systems and be ready to discuss your experience with updating databases and preparing reports. If you have any specific software experience, make sure to mention it!
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities. Think of scenarios where you've had to negotiate payment arrangements or manage complex cases. Practising your responses will help you stay calm and articulate during the interview.
