ICRS Assistant in Leicester

Why not join LCC as part of our Integrated Crisis Response Service (ICRS) which is rated Outstanding for its responsiveness by the Care Quality Commission and recognised as being at the heart of the health and social care system. We're currently recruiting for ICRS Assistants who can help build on the success of the service and also help pilot our new End-of-Life Care pathway across the County.

The 24-7 ICRS Service provides critical social care support within 2 hours for people experiencing a social care crisis within their own home by working alongside various health professionals, who, without ICRS's support, would be admitted to hospital or need an emergency placement. People remain on the ICRS pathway for up to 72 hours after which their needs are assessed for any ongoing support.

As an ICRS Assistant you'll join a team of 30 plus, which includes front-line staff, officers, co-ordinators and seniors. This is a part-time, permanent position working 30 hours per week. Those not working nights will work a mixture of morning, afternoon and evening shifts between the hours of 7 am to 10 pm across a rota covering 7 days a week, including weekends, bank holidays and other public holidays. Within both day shift and night shift roles, you'll be based at the Neville Centre on the Leicester General Hospital site. This role is ineligible for sponsorship. You must have the right to work in the UK prior to applying.

Responsibilities

• Support people that have been referred into the service across the city within 2 hours and undertake a dynamic risk assessment to ensure a safe working environment for yourself and the person facing the crisis.
• Carry out various health checks where appropriate, including measuring oxygen levels, blood pressure and temperature readings.
• Respond to fallers and people on the End-of-Life care pathway across the city and the county as part of our integrated offer of support.
• Contribute to a personalised support plan for the person when ongoing needs have been identified.
• Identify any health needs alongside key pieces of equipment and assistive technology as a Trusted Assessor.
• Provide critical feedback to help determine the next key steps and the amount of time needed in a strengths-based approach while working alongside Home First Services such as Reablement, Nursing, Therapy as part of our integrated and co-ordinated offer of support.

Qualifications

• Experience of working within a health or social care setting which includes the provision of care to adults and older people with complex needs (for example: a physical disability, a learning difficulty or a mental health diagnosis).
• Ability to identify all forms of abuse and report/record this in line with our safeguarding procedures.
• Effective communication skills to a wide range of people from varied and diverse backgrounds.
• Ability to write progress reports and ensure accuracy when completing contact sheets and medication records at all times.
• Responsive and resilient working under pressure in what is challenging and equally rewarding role whilst having the ability to problem solve in often difficult circumstances.
• Keen to learn and ready to take on new skills within a short period of time in order to consistently perform highly alongside the service to offer a service to people that is safe, responsive and caring.
• A full driving licence is required. This post is also subject to an Enhanced DBS check.

Benefits

• Satisfaction of helping to improve thousands of lives across Leicester and Leicestershire.
• A work environment that encourages a healthy work-life balance.
• Generous annual leave.
• Membership of the Local Government Pension Scheme and the option of flexible working.
• Opportunities for training and development to enhance your skills and expertise.
• Flexible benefits including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester where appropriate.