At a Glance
- Tasks: Support residents in quitting smoking and improving their health through various lifestyle services.
- Company: Join a dedicated team at Braunstone Health and Social Care Centre.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Other info: Opportunity for training as a Stop Smoking Advisor and career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28598 - 31022 £ per year.
Live Well Services is a specialist Hub Team based at Braunstone Health and Social Care Centre, supporting residents of Leicester to improve their health and wellbeing through smoking cessation, increased physical activity, alcohol moderation, healthy eating, and weight management. This role is full‑time, permanent, and involves working a rota that includes evenings and weekends with flexibility for hybrid working.
Responsibilities
- Handle incoming referrals and contact clients by telephone to begin the triage process.
- Respond to email enquiries from the public and professionals such as GP practices, cardiac teams and physiotherapy services.
- Signpost clients to local authority and community teams, and book appointments with a range of healthy‑lifestyle services within the Live Well Service.
- Follow up and monitor allocated caseload, respond to missed appointments, arrange follow‑up sessions, schedule appointments and make onward referrals where appropriate.
- Receive training as a Stop Smoking Advisor and deliver evidence‑based behavioural support, provide nicotine‑replacement guidance and support clients who wish to quit smoking.
Qualifications
- Experience working in a pressurised frontline or customer‑service environment, either telephone or face‑to‑face.
- Excellent verbal and written communication skills with the ability to give clear, concise advice and maintain accurate electronic records.
- Highly organised and able to work under pressure, handling customer enquiries until completion.
- Tact, diplomacy and sensitivity when dealing with distressed customers.
Compensation & Benefits
- Salary: £28,598 – £31,022 per year.
- Total benefit value: £42,300.95 (includes pension contribution and full holiday entitlement).
- Generous annual leave.
- Membership of the Local Government Pension Scheme.
- Flexible working arrangements.
- Training and development opportunities.
- Flexible benefits including childcare vouchers, discounts on city buses and trains, and relocation assistance where appropriate.
Location & Hours
- Region: Central.
- Location: Braunstone Health & Social Care Centre, Leicester.
- Contractual Hours: 37 hours per week, Monday to Friday on a rota basis (includes evenings and weekends).
Application
We are committed to recruiting a diverse and highly talented workforce that reflects the community we serve. The recruitment process is designed to be fair and supportive. Interviews and assessments will take place on the 22nd of June. If you would like to chat before applying, feel free to contact Darshna Ruparelia at darshna.ruparelia@leicester.gov.uk.
Hub and Stop Smoking Advisor in Leicester employer: Leicester City Council
As a Live Well Advisor at Braunstone Health and Social Care Centre, you will join a dedicated team committed to enhancing the health and wellbeing of Leicester residents. Our supportive work culture prioritises employee growth through comprehensive training and flexible working arrangements, ensuring a balanced work-life experience. With generous benefits including a competitive salary, pension contributions, and opportunities for professional development, we strive to create a rewarding environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Hub and Stop Smoking Advisor in Leicester
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Live Well Services. Understanding their mission will help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service.
✨Tip Number 3
Show your passion for helping others! In your interview, share specific examples of how you've supported clients in the past, especially in challenging situations. This will demonstrate your empathy and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Hub and Stop Smoking Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Live Well Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can give advice effectively and maintain accurate records.
Be Organised:We love a candidate who can juggle multiple tasks! In your application, mention any experience you have with managing caseloads or handling enquiries under pressure. This will show us you're ready to thrive in a busy environment like ours.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Leicester City Council
✨Know Your Stuff
Familiarise yourself with the Live Well Services and their approach to health improvement. Understand the role of a Hub and Stop Smoking Advisor, including the importance of smoking cessation and how it impacts community health. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This role involves a lot of communication with clients, so demonstrating your ability to listen and respond thoughtfully will be key. Practise summarising what the interviewer says before answering to show you’re engaged.
✨Showcase Your Empathy
Given that you'll be dealing with distressed customers, it's crucial to convey empathy during your interview. Share examples from your past experiences where you've successfully supported someone in a challenging situation. This will highlight your ability to handle sensitive conversations with tact and diplomacy.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're proactive and genuinely interested in how you can contribute to the team.
