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For Companies At a Glance
- Tasks: Support frontline staff in Social Care & Education by resolving system queries and maintaining ICT systems.
- Company: Join a supportive local government team dedicated to making a difference.
- Benefits: Generous leave, pension scheme, flexible working, and training opportunities.
- Other info: Enjoy a healthy work/life balance in a diverse and inclusive environment.
- Why this job: Make an impact in your community while developing your IT skills.
- Qualifications: Experience in systems administration and excellent customer service skills required.
The predicted salary is between 26403 - 28142 £ per year.
You'll be dedicated to supporting frontline Social Care & Education (SCE) department staff and will resolve queries for many SCE systems, especially Liquidlogic, ContrOCC and other associated systems. In addition, you'll support the management and maintenance of the Council’s varied ICT systems, test enhancements and new functionalities. You’ll maintain system documentation and materials used by the business, partners, suppliers, and other IT teams. Working within a small, dedicated team, you’ll collaborate with other support services for SCE as well as internal and external IT teams to resolve a variety of issues promptly and accurately.
What You'll Need
- Experience in a systems administration role supporting complex systems in a large organisation.
- Proven track record of supporting IT business systems: IT administration, IT applications and support.
- Maintaining system security, integrity and quality of confidential data.
- Logical approach to problem/fault resolution.
- Liaison with technical support teams and suppliers.
- Excellent customer service skills and ability to translate business requirements into technical solutions.
- Good understanding of GDPR and the importance of information and systems security.
- Strong IT skills including Microsoft Office.
What We Can Offer You
- Generous annual leave and membership of the Local Government Pension Scheme.
- Flexible working options, training and development opportunities, and discounts on city buses and trains.
- A healthy work/life balance and a supportive work environment.
Location: Halford House, Central
Salary: £26,403 – £28,142 per year
Contractual hours: 37 per week
Digital & Systems Support Analyst in Leicester employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital & Systems Support Analyst in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees in the SCE department or similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Liquidlogic and ContrOCC. We want to see that you’re not just familiar with these systems but can also discuss how you’d tackle common issues.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved complex IT issues in the past. We love hearing about your logical approach to troubleshooting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Digital & Systems Support Analyst in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with systems administration and customer service. We want to see how your skills align with the role of Digital & Systems Support Analyst, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love a logical approach to problem resolution, so share those success stories that demonstrate your ability to resolve queries effectively.
Highlight Your IT Knowledge: Mention your familiarity with systems like Liquidlogic and ContrOCC, as well as your strong IT skills, including Microsoft Office. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leicester City Council
✨Know Your Systems
Make sure you brush up on the specific systems mentioned in the job description, like Liquidlogic and ContrOCC. Familiarity with these systems will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Think about times when you had to liaise with technical support teams or suppliers, and be ready to discuss your logical approach to problem resolution.
✨Highlight Your Customer Service Experience
Since this role involves supporting frontline staff, it's crucial to demonstrate your excellent customer service skills. Share specific instances where you translated business requirements into technical solutions, showcasing your ability to communicate effectively.
✨Understand GDPR and Data Security
Brush up on your knowledge of GDPR and the importance of maintaining system security and data integrity. Be prepared to discuss how you’ve ensured confidentiality in past roles, as this is a key aspect of the position.