Reference
REQ7511
Description
Full Time / 37 Hours Per Week / Permanent, part‑time / 18.5 Hours Per Week / Permanent and fixed‑term until March 2029. Play a key role in supporting IT business systems for the Social Care and Education Division. We provide crucial IT business systems support to staff across multiple sites throughout the Leicester City area and to home‑based workers. We support front‑line workers with system support, guidance, including creation and maintenance of appropriate support documentation. With significant projects in the pipeline, this is an exciting time to join the service.
Core working hours are Monday to Thursday 8.30am‑5.00pm and Friday 8.30am‑4.30pm. The base will generally be at a centrally located council building in the city centre, with limited flexibility to work from home.
What You’ll Be Doing
You’ll be dedicated to support frontline Social Care & Education (SCE) department staff, resolving queries for many SCE systems, especially Liquidlogic, ContrOCC and other associated systems. You will support the delivery of digital transformation projects and identify opportunities for improvement. You’ll maintain project and system documentation and materials which will be used by the business, partners, suppliers and other IT teams. In addition, you’ll support the management and maintenance of the Council’s varied ICT systems, test enhancements and new functionalities.
Working within a small dedicated team, you’ll work with other support services for SCE as well as internal and external IT teams to resolve a variety of issues in a timely and accurate manner. You’ll be expected to work in an agile manner and may be required to travel across the city to attend meetings with external partners and colleagues from various services and departments.
What You’ll Need
- Experience of working in a systems administration role supporting complex systems in a large organisation.
- Proven track record of supporting IT business systems.
- End‑user administration.
- Client applications and solution implementation and support.
- Device and solution configuration, testing, deployment, upgrades, patches and installation.
- Maintaining system security, integrity and the quality of data which may be highly confidential.
- Logical approach to problem/fault resolution.
- Liaison with technical support teams and suppliers.
- Excellent customer service skills.
- Good understanding of GDPR and information and system security.
- Excellent IT skills, including Microsoft Office.
What We Can Offer You
We offer generous annual leave, membership of the Local Government Pension Scheme, flexible working options and opportunities for training and development. You may also choose from flexible benefits, including discounts on city buses and trains.
Join Us
We’re committed to recruiting a diverse and highly talented workforce. We’ll do all we can to make our recruitment process fair and to make you feel welcome. Interviews will take place week commencing 3rd August 2026. For more information, contact Manish.Bharadia@leicester.gov.uk.
Digital and Systems Support Officer in Leicester employer: Leicester City Council
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