Reference: REQ7682
Location: Town Hall, Central
Contractual hours: 37
Salary: GBP 28,598 – GBP 31,022 per year
Package: Total benefit value: GBP 42,300.95
Description
The Income Collection team is part of the Business Service Centre and our primary goal is to maximise the collection of debt outstanding to Leicester City Council across a range of services. The role involves dealing with businesses and customers to pursue debts owed to the Council, ensuring they are paid in a timely fashion and contributing to maintaining the Council’s income while minimising outstanding debt.
Responsibilities
- Manage a portfolio of cases and pursue payment through telephone, email and letters; establish an ability to pay and arrange repayments while maintaining a professional standard of customer service.
- Assess income and expenditure information and supporting documentation to determine debtors’ likelihood and ability to pay, and identify possible enforcement options.
- Handle external debt enquiries and various correspondence, including missing payments, reconciliations, remittances and sensitive case queries (financial hardship, social care, deceased cases). Liaise with external bodies such as solicitors, debt advice agencies, insolvency agents and bailiffs.
- Manage internal enquiries and dispute resolution between departments and debtors, ensuring timely responses and monitoring payment arrangements.
Qualifications
- Effective communication skills for face‑to‑face, telephone and written interactions with customers.
- Experience working in a customer‑focused environment, particularly within finance, credit control, debt enforcement or accounts receivable.
- Proficient use of IT applications and systems, including finance packages, spreadsheets, e‑mail, telephony, web and database applications.
- Practical experience in MS Excel and MS Word is essential.
Benefits
Generous annual leave, membership of the Local Government Pension Scheme and flexible working options. Opportunities for training and development, plus flexible benefits such as discounts on city buses and trains.
For questions, contact Derrick Moutter at derrick.moutter@leicester.gov.uk
