Customer Support Officer in Leicester

Reference: REQ6746

Title: Customer Support Officer

Contract: Full Time, 37 Hours Per Week, Permanent

Working Hours: 8:30am to 5:00pm Monday to Friday; 8:30am to 4:30pm on Fridays

Locations: City Hall, York House, or neighbourhood locations across Leicester City

Salary: GBP 32,061 – 34,434 per Year

Benefits: Total benefit value (includes pension contribution and full holiday entitlement): GBP 46,953

What You\’ll Be Doing

Act as an ambassador for Leicester City Council by promoting a positive image and delivering excellent front‑facing customer service. Provide high quality telephony and face‑to‑face, front‑of‑house Customer Service, enabling the public to access accurate advice and assistance with service requests, enquiries, and complaints across all Leicester City Council services.

Operate a range of IT equipment and programmes to communicate in a timely manner to relevant sections and organisations, and provide face‑to‑face front‑of‑house support on an ad‑hoc basis.

What You\’ll Need

• Excellent communication and customer service skills, with experience of working in a busy environment.
• Experience dealing with customers either over the phone or face‑to‑face.
• Excellent organisational skills and a good working knowledge of IT systems.

What We Can Offer You

Work in an environment that encourages a healthy work/life balance, generous annual leave, membership of the Local Government Pension Scheme, and an option of flexible working.

Opportunities to develop your skills and expertise with a variety of training and development programmes.

Flexible benefits including childcare vouchers, discounts on city buses and trains, and relocation assistance where appropriate.

Join Us

We’re committed to recruiting a diverse and highly talented workforce that reflects our great city. Our recruitment process is designed to be fair, welcoming, and supportive.

For informal discussions about the role, contact Tim Driver at tim.driver@leicester.gov.uk