At a Glance
- Tasks: Provide essential admin support to keep our Cleansing Services running smoothly.
- Company: Join a dedicated team at Leicester City Council focused on community cleanliness.
- Benefits: Enjoy a competitive salary, pension contributions, and full holiday entitlement.
- Other info: Fixed-term role until January 2027 with great career growth potential.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, organisational, and IT skills are essential.
The predicted salary is between 25583 - 25989 £ per year.
Full Time / 37 Hours Per Week / Fixed Term until 31/01/2027 due to funding.
Are you a confident administrator who would like to provide a range of support services to the Cleansing Services section? This is a fantastic opportunity for a customer-focussed and highly organised Admin and Business Support Officer to provide consistent and flexible levels of administration and business support to the managers and the staff within Cleansing Services. This service assists in maintaining cleanliness of the streets throughout the city of Leicester.
Based at Leycroft Road, your hours of work are from 8am to 4pm Monday to Thursday and 8am to 3.30pm on Friday. This post is temporary until 31st January 2027. We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please make your line manager aware before applying.
Your Role
As an Admin and Business Support Officer, you'll provide excellent customer care to ensure services run smoothly. You'll be undertaking the management of the cleansing inbox, Love Clean Streets cases and the DASH system. At times, you will be dealing with face-to-face enquiries, answering the telephone, responding to emails and resolving queries in an effective and efficient way. On a day-to-day basis, you will administer spreadsheets, sort and input staff overtime and enhancements on the MSS system, ensuring that the information is accurate. You'll liaise with managers to resolve outstanding queries and will communicate with the Cleansing Operatives using the two-way radio. You'll order office supplies, raise requisitions/invoices and carry out both manual and electronic filing.
What You'll Need
As an Admin and Business Support Officer, you'll use your communication skills to liaise with colleagues to provide excellent customer care when resolving and responding to a variety of enquiries. With your strong organisational skills, you'll be able to work under pressure and in a fast-paced environment; ensuring telephone enquiries are answered in an efficient manner. You'll also use your strong IT skills and have the ability to use systems such as the Finance system to raise invoices and stationary orders. With accuracy and attention to detail, you'll be able to record information to maintain up-to-date records and databases.
To apply
If the above sounds like you, then we would love to hear from you! Please complete our online application form referring to the attached person specification for all the job requirements and ensure you tell us about your experience and knowledge, where this is being measured by application form. Should you wish to attach your CV, please also ensure that this is tailored to reflect the job requirements which will give you the best possible chance of being shortlisted. For an informal discussion, or further information regarding this job please contact Farouk Moosa Bahadur by email to Farouk.bahadur@leicester.gov.uk or call 0116 454 5004. Interviews / Assessments will take place on week commencing 15th of June.
Cleansing Services Admin & Business Support Officer in Leicester employer: Leicester City Council
Join Leicester City Council as a Cleansing Services Admin & Business Support Officer and become part of a dedicated team committed to maintaining the cleanliness of our vibrant city. With a supportive work culture that values customer care and collaboration, you'll enjoy a range of benefits including a competitive salary, pension contributions, and full holiday entitlement. This role offers excellent opportunities for personal and professional growth while working in a dynamic environment at our Leycroft Road location.
StudySmarter Expert Advice🤫
We think this is how you could land Cleansing Services Admin & Business Support Officer in Leicester
✨Tip Number 1
Get to know the company! Research Leicester City Council and their Cleansing Services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your previous work, like spreadsheets or reports, to demonstrate your organisational and IT skills. This will give you an edge and prove you can handle the tasks required.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cleansing Services Admin & Business Support Officer in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application form and CV to highlight your relevant experience and skills. We want to see how you fit the role of Admin and Business Support Officer, so don’t hold back on showcasing your customer care and organisational abilities!
Be Clear and Concise:When filling out the application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with various enquiries in this role. Make it easy for us to see why you're the right fit!
Show Off Your IT Skills:Since you'll be using systems like the Finance system and managing spreadsheets, mention any relevant IT skills you have. If you've worked with similar systems before, let us know! We love a tech-savvy candidate.
Follow Up:After submitting your application through our website, don’t hesitate to reach out if you have questions or need more info. A quick email or call can show your enthusiasm for the role and help you stand out!
How to prepare for a job interview at Leicester City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Admin and Business Support Officer. Familiarise yourself with the specific tasks mentioned in the job description, like managing the cleansing inbox and using the DASH system. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Care Skills
Since this position requires excellent customer care, think of examples from your past experiences where you've successfully resolved queries or provided support. Be ready to discuss how you handle face-to-face enquiries and telephone calls, as well as how you maintain a positive attitude under pressure.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you stay organised in a fast-paced environment. You might want to share specific strategies you use to manage multiple tasks, such as administering spreadsheets or filing documents. Highlighting your attention to detail will also be key, especially when discussing how you ensure accuracy in records and databases.
✨Brush Up on Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with relevant systems, like the Finance system for raising invoices. If you have any specific examples of how you've used technology to improve efficiency or solve problems, make sure to mention those during the interview.
