At a Glance
- Tasks: Support Leicester residents by assisting with welfare benefits and financial advice.
- Company: Join Leicester City Council and make a real difference in your community.
- Benefits: Enjoy generous leave, pension scheme, flexible working, and training opportunities.
- Other info: Hybrid working model with a supportive team environment.
- Why this job: Gain valuable experience while helping others during challenging times.
- Qualifications: Strong organisational skills and confidence with Microsoft Office required.
The predicted salary is between 26427 - 26847 £ per year.
Full Time / 37 Hours Per Week / Fixed Term for 2 years due to funding.
Make a difference to the lives of Leicester residents while building a rewarding career in local government. Working within the Welfare and Advice Service, you'll provide vital support to our Welfare Rights and Discretionary Awards teams. These teams help residents access welfare benefits, financial assistance and advice, often during challenging periods in their lives. Working alongside experienced colleagues, you'll gain valuable insight into local authority services while developing a broad range of business support skills.
This is a career graded post (LG Band 03 – LG Band 05). Dependent on availability of work/vacancy at a higher level, progress will be by satisfactory performance, agreed at annual Appraisals and through ongoing supervision. The team works on a hybrid basis with the expectation that you work from City Hall at least two days per week following a successful probation period. The core working hours for this role are Monday to Thursday, from 8:30am until 5pm and 8:30am until 4:30pm on a Friday. A Basic DBS check is required. Our values of confidence, clarity, respectfulness, fairness and accountability will shape how you work every day.
What You’ll Be Doing
- Handle and record postal correspondence ensuring information is accurate, up to date and handled confidentially.
- Organise and support meetings by preparing papers, taking minutes and monitoring actions to help keep work on track.
- Oversee the team’s shared inboxes, triaging enquiries, tracking actions and ensuring timely responses.
- Process financial and administrative transactions, including purchase orders, in line with council procedures.
- Build effective working relationships across the team and service to coordinate activity and provide high-quality support to customers and colleagues.
What You’ll Need
- Strong organisational skills and attention to detail, enabling you to maintain accurate records, meet deadlines and consistently deliver high-quality work.
- Confidence using Microsoft Office applications, including Word, Excel, Outlook and PowerPoint, together with the ability to learn new systems quickly.
- Excellent communication skills, both written and verbal, with the ability to adapt your approach to different audiences and build positive working relationships.
- A customer-focused approach and the ability to deal professionally and sensitively with enquiries from residents, colleagues and partner organisations.
The successful candidate will have a proactive, flexible and collaborative attitude, along with a commitment to Leicester City Council's values of being confident, clear, respectful, fair and accountable.
What We Can Offer You
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains.
Join us. We’re committed to recruiting a diverse and highly talented workforce as we continue to build a Council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease; make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the ‘our approach to recruitment’ page. If you’d like to have an informal discussion before applying, please send an email to welfareadvice-manager@leicester.gov.uk.
Interviews/Assessments will take place on 3rd of December.
Region: Central Location: City Hall Salary: £26,427 - £26,847 Per Year Package: Total benefit value (includes pension contribution and full holiday entitlement): £36,111 Contractual hours: 37 Basis: Full time.
Administration and Business Support Officer Level C in Leicester employer: Leicester City Council
Leicester City Council is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With a focus on employee development and a commitment to community service, this role provides unique opportunities to make a meaningful impact while enjoying the flexibility of hybrid working arrangements. Join a dedicated team where your contributions are recognised and valued, all within the vibrant city of Leicester.
StudySmarter Expert Advice🤫
We think this is how you could land Administration and Business Support Officer Level C in Leicester
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Leicester City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Leicester City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Administration and Business Support Officer Level C in Leicester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Leicester City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Leicester City Council
✨Get to Know Public Sector Values
Before your interview with Leicester City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Leicester City Council.
