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- Tasks: Provide essential admin support and ensure smooth operations in Children & Family Centres.
- Company: Join a supportive team dedicated to making a difference in children's lives.
- Benefits: Generous leave, pension scheme, flexible working, and training opportunities.
- Why this job: Be part of a friendly team while developing your skills and making an impact.
- Qualifications: Strong communication, organisational skills, and proficiency in IT required.
- Other info: Enjoy a healthy work/life balance in a dynamic environment.
The predicted salary is between 28598 - 31022 £ per year.
Full‑time, permanent Business Support Officer for the Children & Family Centres, providing vital senior administrative support.
Location: Halford House (York House) – hybrid working with both office based and remote options. Hours: 37 per week, Monday to Friday.
What You’ll Be Doing
As an experienced Admin and Business Support Officer, you’ll offer support to the Team Leader and provide on‑site contact for Business Support and other staff. You’ll be responsible for ensuring staff cover and resolving a range of complex and basic queries via telephone, email, and face‑to‑face. You’ll join a friendly team with a range of skills and will guide and support colleagues. You’ll be part of a team that provides a quality reception service within 12 Children & Young Person Family Centres, ensuring all Business Support tasks are carried out to a high standard. This includes minuting complex meetings, developing and training staff, providing excellent customer care and addressing issues as they arise, all with the support of the Team Leader and Business Support Manager.
What You’ll Need
- High level of communication skills, liaising with colleagues and external clients in a confident and professional manner.
- Sound understanding of the importance of excellent customer care and the ability to implement this when resolving complex enquiries.
- Organisational skills, ability to work well under pressure and manage own workload with little direction.
- Proficient IT skills and attention to detail, maintaining databases to keep data complete, accurate and up to date.
- Tenacity and creative approach, able to analyse data/information and provide effective and innovative solutions.
What We Can Offer You
Generous annual leave, membership of the Local Government Pension Scheme and flexible working. Opportunities for training and development across a variety of programmes. Flexible benefits, including discounts on city buses and trains. Work environment encouraging a healthy work/life balance. Salary £28,598 – £31,022 per year. Benefits Package Value £42,300 (includes pension contribution and full holiday entitlement).
Admin and Business Support Officer in Leicester employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin and Business Support Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Admin and Business Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for admin roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your workload under pressure. Highlight any experience with minuting meetings or resolving complex queries – it’s all about demonstrating your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get that application in and let’s get you on board!
We think you need these skills to ace Admin and Business Support Officer in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admin and Business Support Officer role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Showcase Your Customer Care Skills: Since excellent customer care is key for this position, share specific examples in your application where you've successfully resolved complex queries or provided outstanding support. This will show us you understand the importance of this aspect.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leicester City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills for the Admin and Business Support Officer role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since this role requires high-level communication skills, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved complex queries or provided excellent customer care. Practising these scenarios will help you articulate your experiences confidently during the interview.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage your workload and stay organised, especially under pressure. You might want to share specific tools or methods you use to keep track of tasks and deadlines. This will show that you can handle the demands of the role with minimal direction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and creativity. Prepare for scenario-based questions where you might need to analyse data or resolve a hypothetical issue. Think through your thought process and be ready to explain how you would approach these challenges in a practical way.