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- Tasks: Support vulnerable tenants to live independently and maintain their housing.
- Company: Join a progressive team dedicated to making a difference in the community.
- Benefits: Generous leave, pension scheme, flexible working, and training opportunities.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Experience in housing support and a compassionate, non-judgemental approach.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Full Time / 37 hours per week / Fixed Term for 12 Months due to funding
If you\’re looking for a meaningful role, in a supportive, and progressive work environment then look no further.
We are a dedicated team who provide an effective housing related support service to complex need, vulnerable people who are current tenants of Leicester City Council and enable them to live independently in the community and sustain housing. By providing practical and emotional support, we deliver intensive resettlement support and interventions to prevent tenancy failure. We work closely with agencies to support the tenants to develop skills and confidence to maintain their tenancy, and access treatment services, in addition to encouraging them to consider training and employment for long term financial stability.
This is an exciting opportunity to join Floating Support Team to provide intensive housing related support to tenants with substance misuse and mental health treatment needs. You\’ll also provide support for low/medium risk residents within Trainer Accommodation project. Involved in the development and provision of Trainer Flats, you\’ll offer one to one support and pre tenancy training to residents within a small, supported housing project.
This is a full time, fixed term position for 12 months, working Monday to Friday. You\’ll be based at City Hall; however, you\’ll be required to travel across the city to undertake home visits and attend meetings. As the role involves travel throughout Leicester and the surrounding areas, access to a car is preferable.
We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please ensure you have your line manager\’s approval before applying.
What you\’ll be doing
Drawing on your experience of housing, and relevant legislation knowledge, you\’ll manage your own caseload offering face to face support to vulnerable tenants to offer a well-planned and holistic transition into independent accommodation and ongoing tenancy support. You\’ll be responsible for case management, including needs and risk assessments, support plans and maintaining case files. You\’ll identify the needs and abilities of individuals by visiting, interviewing, and undertaking assessments and referrals as necessary to help them achieve their potential. Co-ordinating and facilitating access to a range of support services, you\’ll aim to improve the wellbeing of our tenants and enable them to maintain their tenancies. You\’ll facilitate the planned transition for service users moving into independent accommodation and maintain tenancy support.
What you\’ll need
You\’ll offer a non-judgemental approach to resettlement and tenancy support with the ability to advocate on behalf of excluded groups and work creatively with partner agencies to overcome any barriers to accessing support. Utilising your knowledge around the issues that vulnerable people face, and your supportive nature, you\’ll be pro-active in implementation and avoidance of unnecessary evictions and exclusions. You\’ll have the ability to work well under pressure, ensuring you manage and prioritise competing priorities within the dedicated time scales. Working well independently, you\’ll also be a strong team player and actively support your colleagues by sharing workloads and good practice to develop of shared ethos of delivering high quality, person centred, housing related support. Adopting a psychologically and trauma informed approach, you\’ll build a rapport and trust with tenants to offer intensive housing related support. You\’ll show tenacity and creativity to engage with, and support people, with chaotic lifestyles, including entrenched single homeless people, rough sleepers, those with substance misuse and mental health issues and people with community care needs, empowering them to live more independently.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You\’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We\’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
We\’re committed to recruiting a diverse and highly talented workforce as we continue to build a Council that is fitting and representative of our great City. That\’s why we\’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We\’ll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the \’our approach to recruitment\’ page.
If you\’d like to have a chat before applying, feel free to contact Dagmara Klonowska Help Beyond Housing Team Leader on 0116 454 6891 or by email Dagmara.Klonowska@leicester.gov.uk
Interview/Assessments will take place on Friday 26th and/or Monday 29th September 2025
Housing Related Support Worker employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Related Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation and understand their values and mission. Think about how your experience aligns with their goals, especially in supporting vulnerable tenants. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of your past work that demonstrate your ability to manage caseloads, conduct assessments, and provide effective support. Use real-life scenarios to illustrate how you've made a difference in someone's life.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a positive impact in the community.
We think you need these skills to ace Housing Related Support Worker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. We want to see how you can bring your unique strengths to our team!
Showcase Your Passion: Let your enthusiasm for supporting vulnerable people shine through in your application. We love candidates who are genuinely passionate about making a difference in the community!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see how you fit the role without getting lost in lengthy paragraphs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Leicester City Council
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific challenges faced by vulnerable tenants. Understanding the nuances of the role will show that you're genuinely interested and prepared to tackle the complexities of supporting individuals with diverse needs.
✨Show Your Empathy
During the interview, demonstrate your non-judgemental approach and ability to connect with people from all walks of life. Share examples from your past experiences where you've successfully supported someone through a tough time, highlighting your compassionate nature.
✨Be Ready to Discuss Case Management
Prepare to talk about your experience with case management, including how you've conducted needs assessments and developed support plans. Be specific about your methods and any tools you’ve used to keep track of your caseload effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics or the types of training opportunities available. This shows that you’re not only interested in the role but also in how you can grow and contribute to the team.