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- Tasks: Engage with tenants to enhance satisfaction and influence housing policies.
- Company: Join a dynamic team dedicated to improving community housing services.
- Benefits: Enjoy flexible working, generous leave, and discounts on transport.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in social housing and strong interpersonal skills required.
- Other info: Flexibility for evening and weekend work is essential.
The predicted salary is between 28800 - 43200 £ per year.
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Full Time / 37 Hours Per Week / Permanent
Play a key role in strengthening engagement with tenants and residents to improve customer satisfaction.
You’ll be a key member of a new team, participating in policy reviews to give residents a voice, enabling them to shape council housing services and policies to meet their needs. Building strong relationships with tenants, you’ll support the development of accessible engagement mechanisms for all communities. You’ll deliver engagement activities at both local and city-wide levels, ensuring tenants are central to decision-making and feel heard.
This is a full-time, permanent position, working 37 hours per week, Monday to Friday. You’ll need to be flexible, with frequent work outside normal hours, including evenings and weekends.
What you’ll be doing
You’ll work with various stakeholders as the lead engagement officer for one of three city districts, ensuring residents’ voices are represented within the housing division. You’ll consult with residents, gather their views, and translate these into tangible outcomes. Staying updated on best practices in engagement and policy, you’ll brief senior managers accordingly.
What you’ll need
Experience in a social housing environment, understanding engagement and involvement techniques, and knowledge of best practices. Strong interpersonal skills are essential—listening, understanding, and diplomatically asking questions. You’ll think methodically and process detailed information, weighing complex issues. Flexibility to work outside normal hours regularly is required.
You must hold a full driving license and have access to a vehicle. The role is subject to a Basic DBS check.
What we can offer you
Besides the satisfaction of improving lives across Leicester, enjoy a healthy work/life balance, generous annual leave, membership of the Local Government Pension Scheme, and flexible working options. We offer various training and development opportunities to enhance your skills. Additionally, benefit from flexible perks like discounts on city buses and trains. For an illustrative overview of your benefits, see our benefits calculator.
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Engagement Officer employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and community engagement strategies. Understanding the specific needs and concerns of the residents in your area will help you demonstrate your commitment to their voices during interviews.
✨Tip Number 2
Network with current or former engagement officers or professionals in the social housing sector. They can provide valuable insights into the role and may even offer tips on how to stand out as a candidate.
✨Tip Number 3
Prepare examples of past experiences where you've successfully engaged with communities or stakeholders. Be ready to discuss how you gathered feedback and implemented changes based on that input, as this will showcase your relevant skills.
✨Tip Number 4
Stay updated on best practices in community engagement and social housing. Being knowledgeable about current trends and challenges in the field will allow you to speak confidently about how you can contribute to the team at StudySmarter.
We think you need these skills to ace Engagement Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in social housing and engagement techniques in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Engagement Officer role. Emphasise your interpersonal skills and any previous work that involved stakeholder engagement or policy reviews.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving tenant engagement and customer satisfaction. Use specific examples from your past experiences to demonstrate how you can contribute to the council's housing services.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leicester City Council
✨Showcase Your Engagement Experience
Be prepared to discuss your previous experience in social housing and engagement. Highlight specific examples where you've successfully gathered resident feedback and implemented changes based on their input.
✨Demonstrate Strong Interpersonal Skills
Since the role requires excellent listening and communication skills, practice articulating how you build relationships with diverse communities. Be ready to share instances where you've navigated complex conversations diplomatically.
✨Stay Updated on Best Practices
Research current trends and best practices in tenant engagement and policy-making. Showing that you're informed about the latest developments will demonstrate your commitment to improving services for residents.
✨Prepare for Flexibility Questions
Given the requirement for flexible working hours, think of examples from your past roles where you've adapted to changing schedules or worked outside of normal hours. This will show your willingness to meet the demands of the job.
