At a Glance
- Tasks: Lead a dynamic admin team to deliver top-notch customer service and manage library resources.
- Company: Join a forward-thinking council dedicated to community services in Leicester.
- Benefits: Enjoy generous leave, flexible working, and a supportive work/life balance.
- Other info: Opportunities for training and career growth in a collaborative environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication, IT skills, and experience in team management required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Full Time / 37 hours per week / Permanent. Do you have the skills, passion, and enthusiasm to be an effective leader for a busy admin & business support team in Neighbourhood Services for Libraries and Community services. This is a Full-Time position working 37 hours a week, based in our administrative headquarters.
Responsibilities
You\'ll support, coach and manage the team to provide to the people of Leicester City a first-class customer service. This also includes coordinating, monitoring, and managing business systems for half-a-million library stock items, and business support for 25 current facilities. You\\\'ll manage performance of your team by being honest and challenging constructively. You will look to cultivate a culture of continuous improvement by encouraging and enabling the team to reflect and act on evaluation and feedback through coaching and mentoring.You\\\'ll provide clear direction and effective people and performance management by setting objectives, agreeing outcomes, monitoring and measuring outputs and holding individuals and team(s) to account.It goes without saying that a commitment to working in partnership with other organisations/people within and outside the team, treating people with fairness and respect and developing trust between those others will ensure continued positive outcomes for our customers.
Qualifications
Excellent communication and people skills experience in order to effectively manage, coach and lead a team. You\\\'ll have excellent administrative and IT skills to co-ordinate, monitor and manage business support systems and financial processes as well as the capability to take a lead role in specific admin tasks, as directed by the Area Development Manager. You\\\'ll have working knowledge and understanding of the following IT systems Open Revenues, Agresso, Microsoft Word, Excel. And the ability to learn and coordinate library management system processes, such as cataloguing and ordering of book stock.You\\\'ll have a sound understanding of Neighbourhood Services, Libraries and Community Centres. and use your proven organisational skills to work under pressure, meeting set objectives and deadlines as well as managing conflicting priorities.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You\\\'ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We\\\'ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
We\\\'re committed to recruiting a diverse and highly-talented workforce as we continue to build a council
Admin and Business Support Team Leader in Leicester employer: Leicester City Council
As an employer, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of our staff while delivering exceptional services to the community of Leicester. With a strong commitment to employee development, we offer numerous training opportunities and flexible working arrangements, ensuring a healthy work/life balance. Join us in making a meaningful impact while enjoying generous benefits, including membership in the Local Government Pension Scheme and discounts on local transport.
StudySmarter Expert Advice🤫
We think this is how you could land Admin and Business Support Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Admin and Business Support Team Leader in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admin and Business Support Team Leader role. Highlight your leadership experience and how it aligns with our commitment to first-class customer service.
Show Off Your Skills:Don’t hold back on showcasing your excellent communication and IT skills. Mention specific systems you’ve worked with, like Open Revenues or Agresso, to demonstrate your capability in managing business support systems.
Be Authentic:We love a bit of personality! Let your passion for community services shine through in your application. Share examples of how you've successfully led teams and fostered a culture of continuous improvement.
Apply Through Our Website:Remember, the best way to apply is through our website. It’s straightforward and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Leicester City Council
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of leading an admin and business support team, especially in a library and community services context. Brush up on relevant IT systems like Open Revenues and Agresso, as well as your knowledge of Neighbourhood Services.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to coach, manage, and motivate a team. Think about times when you've successfully managed performance or cultivated a culture of continuous improvement. Be ready to discuss how you handle constructive challenges and foster trust within a team.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to team management and customer service.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might want to ask about the team's current challenges or how success is measured in this position. It’s a great way to demonstrate your enthusiasm and strategic thinking.
