At a Glance
- Tasks: Assist vulnerable passengers with their journeys, ensuring their safety and comfort.
- Company: Join a supportive council dedicated to community well-being.
- Benefits: Competitive pay, pension scheme, training opportunities, and travel discounts.
- Other info: Part-time hours during term time with potential for personal growth.
- Why this job: Make a real difference in the lives of young people and adults every day.
- Qualifications: Caring attitude and effective communication skills required.
The predicted salary is between 13.47 - 13.47 £ per hour.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job reference: REQ8189
Date posted: 03/08/2026
Application closing date: 17/08/2026
Location: Sulgrave Road
Salary: £13.26 - £13.47 Per Hour
Package: Total benefit value to be pro rated for part time and term time (includes pension contribution and full holiday entitlement): £35,437.77
Contractual hours: 20
Basis: Part time
Job category/type: Business Support
Part Time / 20 Hours Per Week / Term Time / Permanent and Fixed Term for 12 months due to covering absence.
Join us to play a key role in ensuring children and vulnerable adults’ well-being is at the heart of the work we do.
Starting the day at the depot you’ll join the driver to collect passengers, and work with the family to assist them onto the vehicle and secure them with a seat belt. If a passenger is in a wheelchair, then you’ll secure this with clamps. On arrival at each destination, you’ll hand over vulnerable passengers to a responsible adult. You’ll support both vulnerable young people and adults whilst they are driven between home, schools, and day centres. You’ll ensure their personal well-being in a safe and appropriate manner - making their daily journey a comfortable one.
Creating a real relationship with the passengers you’ll be a key link between the schools and parents. Getting to know the passengers you’ll provide crucial support, and find real reward in caring for individuals. An effective communicator, you’ll be able to work with members of the public across all ages. Having a caring attitude, you’ll be sensitive to the needs of vulnerable people and their needs.
Appointment is subject to an Enhanced DBS check.
You’ll work from Monday to Friday 07:30-09:30 and 14:30-16:30 to complete both pickups and drop offs. This is term time only, 38 weeks a year and you’ll be expected to take annual leave during the school holidays. Based at Sulgrave Road, you’ll travel across the city.
What we can offer you:
- Membership of the Local Government Pension Scheme
- Variety of training and development opportunities
- Discounts on city buses and trains
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.
Interviews / Assessments will take place on week commencing 24th of August.
Passenger Assistant employer: Leicester Bus Partnership
The Leicester Bus Partnership is an excellent employer, offering a supportive work environment that prioritises work-life balance and employee well-being. With competitive salaries, comprehensive benefits, and ample training opportunities, we empower our staff to grow and excel in their roles, making Beaumont Park a rewarding place to develop your career in tree maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leicester Bus Partnership and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leicester Bus Partnership and let us see your personality shine through!
We think you need these skills to ace Passenger Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leicester Bus Partnership.
Get Familiar with Our Brand:Before applying, take some time to learn about Leicester Bus Partnership and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leicester Bus Partnership
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leicester Bus Partnership.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leicester Bus Partnership will surely appreciate.
