At a Glance
- Tasks: Support homeless households by managing rent accounts and maximising income for the authority.
- Company: Leicester City Council, dedicated to improving lives in the community.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Other info: Opportunity for career growth and training in a compassionate team.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Experience in housing or welfare benefits, strong communication and problem-solving skills.
The predicted salary is between 35412 - 38220 £ per year.
Location: hybrid working – home and Leicester City offices
Salary: £35,412‑£38,220 per year
Package total benefit value (includes pension contribution and full holiday entitlement): £52,115
Contractual hours: 37
Basis: full time
Job category/type: city services
What you’ll be doing:
- Work with households that are homeless and residing in temporary accommodation, maximising income for the authority by creating and terminating rent accounts, collecting ineligible rent, and monitoring Housing Benefit claims.
- Manage temporary accommodation rent accounts from initial set‑up through closure, ensuring records are accurate and up to date.
- Collect accommodation charges, recover arrears, and work with residents to agree sustainable repayment arrangements.
- Monitor Housing Benefit and Universal Credit claims and support residents in resolving any issues that may impact their payments.
- Carry out affordability assessments and provide income maximisation advice to help maintain tenancies.
- Conduct home visits and discuss rent accounts with households, offer tailored support, and take appropriate action when repayment agreements are not adhered to.
- Collaborate closely with internal teams and external partners to ensure residents receive holistic support, maintaining accurate records for reporting on income collection and overall performance.
What you’ll need:
- Experience working within housing, homelessness, income management, welfare benefits or a similar customer‑focused environment.
- Good understanding of Housing Benefit, Universal Credit and/or rent account management, strong communication, negotiation and problem‑solving skills.
- Ability to work independently, manage a varied caseload within a busy service, using own initiative while remaining organised and resilient under pressure.
- Compassionate and enthusiastic, passionate about supporting homeless people and vulnerable households, committed to delivering a high‑quality, customer‑focused service.
- Potential to coordinate or manage a team will also be valued.
- Experience working with vulnerable people, especially supporting individuals within temporary accommodation to sustain tenancies, would be highly beneficial.
- Subject to Enhanced DBS check.
What we can offer you:
- Satisfaction of helping to improve thousands of lives across Leicester, a work environment that encourages a healthy work/life balance.
- Generous annual leave, membership of the Local Government Pension Scheme, option of flexible working and a variety of training and development opportunities.
- Flexible benefits, including discounts on city buses and trains.
- Illustrative value of your benefits package can be estimated using our benefits calculator.
Temporary Accommodation Income Officer in Leicester employer: Leicester Bus Partnership
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StudySmarter Expert Advice🤫
We think this is how you could land Temporary Accommodation Income Officer in Leicester
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Leicester Bus Partnership, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Leicester Bus Partnership and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Temporary Accommodation Income Officer in Leicester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Leicester Bus Partnership and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Leicester Bus Partnership
✨Get to Know Public Sector Values
Before your interview with Leicester Bus Partnership, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Leicester Bus Partnership.
