At a Glance
- Tasks: Help people access vital information and support in Adult Social Care.
- Company: Join a forward-thinking council dedicated to community wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and creating engaging content is essential.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
- Job reference: REQ7951
- Date posted: 15/07/2026
- Application closing date: 29/07/2026
- Location: Hybrid working - Home and Leicester City Offices
- Salary: £35,412- £38,220 Per Year
- Package Total benefit value (includes pension contribution and full holiday entitlement): £52,115
- Contractual hours: 37
- Basis: Full time
- Job category/type: Adult Social Care
We are seeking a motivated and passionate Information, Advice and Guidance (IAG) Officer to join our team. In this role, you will collaborate with a diverse range of stakeholders to create, review and publish high-quality, impartial, and accessible information, advice and guidance to inform people on a breadth of key Adult Social Care areas. You’ll be a part of the Community Wellbeing Support Team Service whom have a pivotal role in promoting independence in people’s homes and communities and ensuring that support is person‑centred and of good quality. This is a full time, fixed term role working Monday to Friday (for 18 months). You’ll have flexibility in hybrid working being both office based, at Halford House or working remotely from home to suit the needs of the service. However, there is an expectation that you’ll work from the office at least two days per week.
What you’ll be doing:
- Deliver a person-focused information, advice and guidance that supports people to make informed decisions about their social care needs.
- Work in collaboration with partners to build and maintain strong partnerships across Adult Social Care and with a wide range of external organisations, including Leicestershire Partnership Trust, local authorities, care providers and voluntary sector partners.
- Develop and manage IAG content, leading the co‑production, creation and refresh of high‑quality IAG content for both digital and non‑digital channels.
- Carry out independent research and benchmarking activity to identify best practice and innovative approaches that enhance the Council’s offer.
- Lead the ongoing development of the Autism Space website, helping to create a trusted and accessible source of information for residents.
- Gather feedback, share best practice and contribute to the continuous improvement of the service.
- Keep up to date with local services, opportunities and community resources to ensure information remains accurate, relevant and responsive to changing needs.
What you’ll need:
- A committed and approachable person with a passion for improving services that support adults to make informed decisions about their care and support.
- A confident and empathetic communicator who thrives in a people‑focused role.
- Experience working in a customer‑facing environment, where providing advice, guidance, and support comes naturally.
- Experience creating engaging content for different audiences.
- A proven ability to work collaboratively with colleagues, partners, and stakeholders to achieve positive outcomes.
- Commitment to equality, diversity, and inclusion.
- Professionalism, integrity, and confidentiality in everything you do.
- Adaptability and resilience in a fast‑paced environment.
What we can offer you:
- A work environment that encourages a healthy work/life balance.
- Generous annual leave and membership of the Local Government Pension Scheme.
- Opportunities for training and development.
- Flexible benefits, including discounts on city buses and trains.
We’re committed to recruiting a diverse and highly‑talented workforce as we continue to build a council that is fitting and representative of our great city.
Information Advice and Guidance Officer in Leicester employer: Leicester Bus Partnership
The Leicester Bus Partnership is an excellent employer, offering a supportive work environment that prioritises work-life balance and employee well-being. With competitive salaries, comprehensive benefits, and ample training opportunities, we empower our staff to grow and excel in their roles, making Beaumont Park a rewarding place to develop your career in tree maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Information Advice and Guidance Officer in Leicester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Leicester Bus Partnership.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Leicester Bus Partnership!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Leicester Bus Partnership, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Leicester Bus Partnership or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Information Advice and Guidance Officer in Leicester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Leicester Bus Partnership:Before hitting send, make sure to tailor your application specifically to Leicester Bus Partnership! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Leicester Bus Partnership
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
