At a Glance
- Tasks: Support Leicester residents in improving their health and quitting smoking.
- Company: Join a dedicated team at Braunstone Health & Social Care Centre.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Opportunities for training and career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 28598 - 31022 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job reference: REQ7599
Date posted: 28/05/2026
Application closing date: 11/06/2026
Location: Braunstone Health & Social Care Centre
Salary: £28,598 - £31,022 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): £42,300.95
Contractual hours: 37
Basis: Full time
Job category/type: Public Health
Live Well Services is a specialist Hub Team based at Braunstone Health and Social Care Centre, which supports the residents of Leicester city to improve their health and wellbeing by offering support with smoking cessation, increasing physical activity, managing alcohol levels, healthy eating, and weight management. This is an exciting opportunity to join our team and help clients through their journey to improve their healthy lifestyle behaviour.
Working with the Hub Manager and other advisors, you’ll provide an efficient information and support service for clients who have been referred. This is a full‑time, permanent position working 37 hours per week from Monday to Friday. You’ll be required to work on a rota basis which includes evenings and weekends. You’ll have flexibility in hybrid working being both office-based at Braunstone Health and Social Care Centre or working remotely from home to suit your needs.
What you’ll be doing:
- You’ll handle incoming referrals, contact clients via telephone to begin the triage process, and respond to email enquiries from the public, existing customers, and professionals such as GP Practices, Cardiac teams and Physiotherapy services.
- You’ll signpost clients to local authority and community teams, as well as book appointments with a range of healthy lifestyle services, some of which operate within the Live Well Service.
- To ensure clients can successfully progress on their lifestyle‑improvement journey, you’ll follow up and monitor your allocated caseload, respond to missed appointments, arrange follow‑up sessions, schedule appointments and make onward referrals where appropriate.
- In addition, you will be trained as a Stop Smoking Advisor, enabling you to deliver evidence‑based behavioural support, provide nicotine‑replacement guidance, and work directly with clients who wish to quit smoking as part of their wider health‑improvement goals.
What you’ll need:
- With experience of working in a pressurised frontline service, you’ll have experience of providing a telephone and/or face-to-face service in a busy customer service environment.
- Using excellent verbal and written communication skills, you’ll provide clear and concise advice to clients and members of the public and complete all electronic records accurately and in a timely manner.
- Being highly organised, you’ll be able to work under pressure and deal with customer enquiries until they are completed.
- With tact and diplomacy, you’ll be able to sensitively deal with customers who may be distressed.
What we can offer you:
- As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.
- You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.
- We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.
- In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate.
We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.
To help you with your application, take a look at the ‘our approach to recruitment’ page.
Interview date: Interviews / Assessments will take place on 22nd of June.
Hub and Stop Smoking Advisor in Leicester employer: Leicester Bus Partnership
Join Live Well Services at Braunstone Health & Social Care Centre, where you can make a meaningful impact on the health and wellbeing of Leicester's citizens. We offer a supportive work culture that prioritises work-life balance, generous annual leave, and opportunities for professional development through various training programmes. With flexible working options and a comprehensive benefits package, including pension contributions and discounts on local transport, we are committed to fostering a diverse and talented workforce dedicated to improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Hub and Stop Smoking Advisor in Leicester
✨Tip Number 1
Get to know the company! Research Live Well Services and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in Leicester's health and wellbeing.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients over the phone and face-to-face, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Hub and Stop Smoking Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Hub and Stop Smoking Advisor role. We want to see how you can make a difference in Leicester's health and wellbeing!
Showcase Your Communication Skills:Since you'll be dealing with clients and professionals, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience:If you've worked in a busy customer service environment or have experience in health-related roles, make sure to mention it! We love seeing candidates who can handle pressure and provide top-notch support.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Leicester Bus Partnership
✨Know Your Stuff
Make sure you understand the role of a Hub and Stop Smoking Advisor inside out. Familiarise yourself with smoking cessation techniques, healthy lifestyle services, and how to support clients effectively. This knowledge will help you answer questions confidently and show your passion for the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and health advice. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Show Empathy and Communication Skills
Since you'll be dealing with clients who may be distressed, it's crucial to demonstrate your ability to communicate sensitively. Prepare examples from your past experiences where you've successfully handled difficult conversations or provided support to someone in need.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewers. This shows your genuine interest in the role and the organisation. You might ask about the team dynamics, training opportunities, or how success is measured in this position.
